It Support
SalesForce
Drivetrain
Random
Transfers
100

The Website to submit a ticket.

What is Service Now?

100

Best way to keep commonly used KB articles saved.

What is adding to Favorites?

100

Where we check if a member has used Roadside.

What is the Flags section?

100

HDC magazine subscriptions that are issued each year.

What is every 6 per year?

100

Abbreviation in Salesforce for U.S unlicensed queue.

What is US Unlicensed Cold Transfer (180)?

200

Time you should be in "Computer Issues" status before you reach out to WFM.

What is 15 minutes?

200

Note taker for Salesforce.

What is Agent Assist?

200

Would indicate if there's an agent on file.

Where is the top right corner of Drivetrain?

200

What HDC partner offers a $100 gift card for the purchase of 4 new tires?

What is BF Goodrich/Michelin tires?

200

When a member advises he moved states and the vehicle will be registered there, we send them.

What is the Unlicensed queue?

300

First step if you are experiencing computer Issues.

What is Ungrind your Gears Page?

300

KB article lists what you can/can't do as an AEA1.

What is AEA1 Unlicensed Parameters?

300

Added to the members policy when there are duplicate accounts.

What is a MERG activity?

300

The first option to send member documents.

What is E-mail?

300

Wait time when transferring to State Reporting.

What is two minutes?

400

When you should post if you're having computer issues in the aea1 channel.

When is Never?

400

 KB article that has open ended questions to offer HDC.

What is HDC Benefits Overview Article?

400

If a member has questions about their payment plan, this is the next step.

What is check CAC/reach out to help queue?

400

States that give a pro rated refund for HDC cancellations after 60 days.

What is CA, GA, MA, MS, MT, NV, OK and WY?

400

Efficient way to add notes when transferring to licensed queue.

What is typing/not using Agent Assist.

500

The first three letters of a ticket number.

What is INC?

500

 KB article that gives payment plan details.

What is Payment Plan Basics & Setup

500

How long does a member have before an ACAN turns into a flat cancel.

What is 30 days?

500

Two states that  do NOT have an ACAN period.

What is NY & D.C?

500

The only way to ensure your case was transferred to the correct place.

What is the actions tab?