Safety
This is Mikes timeline to complete Samsara coaching.
What is 2 hours?
This is the first step of any "minor" disciplinary action regarding driving, quality, or attendance.
What is "Training and Coaching"
This leadership behavior means owning both the outcome and the solution, even when the problem was caused by someone else.
What is accountability?
This is built when leaders do what they say they will do, especially when no one is watching.
What is credibility?
This leadership failure occurs when employees are held accountable for standards that were never clearly communicated.
What is unclear expectations?
This is our RVAMPMM goal
What is 1.41?
This is how much time without an event that must pass before a tech drops down a level in disciplinary action in regard to driving.
What is 3 month or 90 days?
This type of communication happens before a problem occurs and focuses on preventing issues rather than reacting to them.
What is proactive communication?
Strong leaders ask this question first to avoid fixing symptoms instead of the real issue.
What is “What is the root cause?”
This is our WCCR goal rate.
What is 4.85?
This is how much time that must pass before a tech drops down a level in disciplinary action regarding attendance.
What is a rolling 30 day period?
Effective leaders base major decisions on this instead of assumptions, opinions, or “how we’ve always done it.”
What is data (or facts and metrics)?
This type of feedback is timely, specific, and focused on behavior rather than personality.
What is constructive feedback?
This is an action that helps prevent continued bad choices for techs who lack the skill to understand.
What is coaching?
This many consecutive days of a no call/no show is considered voluntary resignation.
What is 2 days?
When a leader says, “I’ll take care of it” and follows through without reminders, they are demonstrating this leadership trait.
What is ownership?
This mindset views mistakes as learning opportunities rather than reasons for blame.
What is a growth mindset?
This action is for the benefit of the tech to keep the accountable for their poor decisions.
What is disciplinary action?
A tech that has this many damages, all within 3 months of the prior damage, will result in a final written warning.
What is 4?
This leadership habit involves planning the day around the most important work before responding to emails, texts, or distractions.
What is prioritization?
This form of influence comes from respect and example rather than title or authority.
What is leadership by example?