Recertification
AOAs can still benefit a member that has already renewed.
True
What does MSP stand for?
Medicare Savings Program
How long does it take for a member to receive CL information in the mail.
7-10 Business Days
What information do we need to properly VOI?
Full Name, DOB and Address
How many points do you need to be eligible for Bonus?
325
What is the number of days you must wait before overriding a previous educated tile that has no AoA.
90 Days
How much is the current part b premium?
185$
What does Failed Closed Loop mean?
The member received program information and the program was unable to assist with their needs. We need to find alternative programs for that specific need.
Where do you report phishing emails?
Phishing@Benelynk.com
What should you do when a member profile is red but they're not DNS.
Reach out to MS to verify if their plan is active
How many Outreach AOA letters do we send the member?
3
Name 2 states that do not have asset limits for MSP.
Alabama, Arizona, Connecticut, Delaware, District of Columbia (DC), Louisiana, Mississippi, New York, Oregon, and Vermont
Name all 4 ways a member can receive CL/Program information.
Phone, Text, Email and Mail
How often should the CAP statement be read and where can you identify when it was last read?
Once a year, in the note section.
How many Bonus points is an education worth? (The member wants to sign and date the AOA)
1.15
Name all 4 ways the member can return the AoA.
-Fax
-SMS
What does a member need in order to re-screen for Medicaid if the banner already says yes as of.
(A Letter from the State) Proof from Medicaid that they lost benefits and the reason.
How many rebuttals should be used after attempting to identify members needs or previous needs and they're not interested?
2
If VOI was already done by MS before transferring to you do you need to re VOI?
No
Where should system issues be reported?
In the system issues chat and logged on the tracker.
Name 3 Ways the AoA can benefit the member.
- Getting a copy of their renewal forms
- Assisting in Appeals
- Answering Medicaid Questions
- Assisting the member with filling out their renewal form
What information should we collect and notate if a member doesn’t have or doesn’t know the cash value of their life insurance policy?
The Face Value of the Life Insurance Policy.
Name 4 Possible Indicators that can be on the CL Tile (Except Newly Identified Needs)
Failed Closed Loop, HRA Referral, Dispatch Health, Claims Referral, Social Service Referral
If you notice suspicious activity on your computer what should you do?
Report it right away
If a member is PE for full Medicaid in a Request Only State, what is the process that happens after that.
The member will receive documents in the mail that they must follow up with to receive the assistance.