communication basics
What is the definition of effective communication?
What is the act of sharing information between two people so that the information is successfully understood?
What is the purpose of the client consultation?
What is to determine the client's needs and how to achieve the desired results?
What is the best way to handle a late client?
What is explain the policy and assess if there’s enough time?
Why is communication important in a salon team?
What is it builds trust and ensures consistency?
What is a part of your professional image that affects communication?
What is your appearance?
What is the most important communication skill?
What is listening?
What form should be completed by every new client before receiving services?
What is the client intake form?
What should you do when a client is dissatisfied?
What is listen, remain calm, and offer solutions?
How can you communicate with coworkers respectfully?
What is be honest, polite, and supportive?
Why is it important to be mindful of your tone of voice?
What is it affects how your message is received?
What type of questions should you ask to encourage conversation?
What are open-ended questions?
During a consultation, why is it important to repeat what the client says?
What is to confirm understanding and show you’re listening?
How should you respond to a client who is overly critical or disrespectful?
What is remain professional and set boundaries?
What is the best way to handle a disagreement with a coworker?
What is discuss it privately and professionally?
What is one reason to avoid slang or overly casual language?
What is it can seem unprofessional?
What is the term for nonverbal communication through gestures, facial expressions, and body language?
What is body language?
What should you do if a client’s request is not achievable or safe?
What is explain why and suggest other options?
What is one technique to avoid miscommunication with a client?
What is clarify and confirm what was said?
Why is it important to be a team player in the salon?
What is it creates a positive work environment?
Why should personal issues be left out of client conversations?
What is to maintain professionalism?
What percentage of communication is nonverbal?
What is 55%?
Name three parts of an effective consultation.
What are reviewing the intake form, assessing the client’s needs, and making professional recommendations?
What is a strategy for maintaining a professional demeanor in emotional situations?
What is breathe, pause before responding, and focus on facts?
What should you do if you need to address an issue with your manager?
What is schedule a meeting and present the facts calmly?
How does active listening reflect your professionalism?
What is it shows you value the client and take your role seriously?