Customer Satisfaction
What is customer satisfaction?
How happy a customer is with a product or service.
What is a need?
What a customer wants or needs from a product or service.
What are loyal customers?
Customers who buy often and prefer a company.
What is referral?
Happy customers bring new customers through this.
What is relationship?
Trust between a customer and a company is called this.
What is feedback?
Customers give this to tell a business what they like or dislike.
What is customer research?
Businesses study people to learn what they like and want.
What is word-of-mouth?
Loyal customers tell friends about a business, doing this for free.
What is improve?
Listening to customers helps a business do this to products or services.
What is communication?
Talking and helping customers regularly is called this.
What is loyalty?
Happy customers often buy from the same company again.
What is personalized service?
Making products or services fit each customer
What are loyalty programs?
Programs that give gifts or discounts to repeat customers.
What is brand supporter?
Satisfied customers can promote your brand, becoming this.
What is after-sales service?
Helping customers after they buy something.
What is go to a competitor?
A bad experience may make a customer do this.
What is survey?
Asking customers questions directly to know their opinions.
What is a small mistake or problem?
Loyal customers often forgive the company after this happens.
What is better product or service?
Customer suggestions help a company make this.
What is appreciation?
Small gestures like gifts or thank-you notes show this to customers.
What is expectation?
Meeting or exceeding this can turn a customer into a fan of your business.
What is customer-focused strategy?
Making a plan based on customer needs
What is high customer retention?
Keeping loyal customers is cheaper than getting new ones.
What is growth strategy?
Understanding customer trends
What is long-term growth?
Strong relationships with customers lead to this for the business.