Holiday Pop Culture
This movie features a kid defending his house from two burglars.
What is Home Alone?
This PJ core value is basically the holiday spirit: laugh, smile, be grateful, and positive.
What is Make It Fun?
Classic holiday drink made with milk/cream, sugar, and eggs
What is eggnog?
PJ Fitzpatrick was established in this year
What is 1980?
The “winter draft” troublemakers that many homeowners notice first.
What are windows and doors?
The fastest way to get people to stop at the booth: a small ________ or raffle.
What is a giveaway?
The shared goal every department is working toward from first hello to final walkthrough.
What is a happy customer?
Buddy the Elf’s “four food groups.”
What are candy, candy canes, candy corn, and syrup?
The “Santa-level service” core value: exceed expectations every time.
What is Wow Every Customer?
Most candy canes are traditionally flavored with this.
What is peppermint?
The founder’s first name.
Who is Pete (Peter J.) Fitzpatrick?
Before hanging holiday lights, the “don’t cut corners” area you definitely want safe and solid.
What is the roof?
The best opener question at an event (instead of “Can I help you?”).
What is “What home project is on your wish list?”
The handoff moment that keeps a lead from getting “lost in the snow.”
What is documenting the next step clearly in the CRM?
Ralphie’s must-have gift in A Christmas Story.
What is a Red Ryder BB gun?
The PJ mantra that’s like the golden rule of the season—put them first, always.
What is The customer comes first?
The “glue” that holds a gingerbread house together.
What is icing (royal icing)?
PJ Fitzpatrick’s first location (113 Stanton Rd.) was located in this county.
What is New Castle County?
If these clog, winter rain can cause overflow and mess—so homeowners protect them.
What are gutters?
The quickest qualifier to separate “just browsing” from a real lead.
What is “How soon are you looking to get this done?”
Name one “must-have” detail that helps every team downstream succeed (marketing → sales → production).
What is best contact info, address, project type, timeframe, or decision makers?
Clark’s bonus “gift” in Christmas Vacation (instead of cash).
What is the Jelly of the Month Club?
PJ’s purpose/tagline: “Making Life Better, ____.”
What is one home at a time?
Warm spiced wine (often with citrus) served at winter markets.
What is mulled wine?
Wanting to serve his country, Pete Fitzpatrick joined this military organization.
What is the National Guard?
Before winter really hits, homeowners often add this to keep attics warmer and help lower heating costs.
What is insulation?
When foot traffic slows, this simple tactic usually restarts momentum.
What is walking the aisle and inviting people over?
A customer says, “I’m hosting family next week—can this be done by then?” The best all-team move is to do this.
What is set clear expectations and confirm a realistic timeline before promising anything?
In the classic Grinch story, his heart grows by this many sizes.
What is three?
PJ is the exclusive dealer for this bath brand/system—perfect for a “new year, new bathroom” wish list.
What is Jacuzzi Bath systems?
Italian holiday bread that’s tall, fluffy, and studded with fruit.
What is panettone?
At 18, Pete Fitzpatrick enrolled here.
What is the National Guard?
Pete Fitzpatrick's “win-win” philosophy: take care of customers and employees, make money, and never do this.
What is cut corners?
The event-day item that mysteriously disappears first (but you always need).
What is a phone charger (or backup battery)?
The ultimate “save” when something goes wrong is this: own it, communicate it, and do this next.
What is provide a solution (with a clear plan and follow-up)?