RETAIL/AURORA
What does draft status mean? Explain
Profile has not been successfully submitted
True or False? Does the candidate only need to sign the WA MVR. Explain
The WA MVR should be signed by both the employer and employee
What is a PA MVR?
Pennsylvania MVR Release form needed to get DMV records for candidate
What does UT MVR stand for?
Utah Motor Vehicles Release
What is Salesforce?
The CRM that stores our interactions with clients and candidates.
Where do you find a primary contact?
Info Icon in top right corner
Who sends over MVR Requests?
Records/Research Department
What part of the PA MVR should be completed by the employer/customer.
Part B
What does PR MVR stand for?
Puerto Rico Motor Vehicles Release
What is the format for the subject line when logging case?
Issue | Name | Profile Number
How do you upload documents in Retail?
Profile Documents hyperlink within candidate's profile
What is the date rule for the WA MVR.
Client must sign on or after candidate.
What part of the PA MVR should be completed by the candidate/applicant?
Parts C and E
Whats does the UT MVR require of a company?
It requires the company to register with the Utah Motor Vehicle Division
Where is the phone icon located in Salesforce.
Bottom left corner
Whats the difference between an order number and a profile number.
Profile number is used to identify a profile and an order number designates a specific order within a profile.
What if a profile has no WA MVR but the request still comes from Records. What should you do?
USe the macro and attach blank WA MVR for visibility
Who needs a PA MVR release?
Candidates that have a driver license in from the state of Pennsylvania.
Do we upload the UT MVR form for the candidate after receiving it back?
NO. The form is sent to the client and they must register with the Utah Motor Vehicle Divisions so there is no form to upload.
Where are the macros located.
Explain!!
When does a draft profile move to in progress status?
Once the profile has been successfully completed and submitted
What should we do once the client/candidate has returned the completed WA MVR Release form.
Check to see if its uploaded by the client. if not, upload on their behalf and let Ansley know that we have received the proper document.
What is the rules regarding date on PA MVR.
It must be dated and within 30 days of form submission
What is expected from the customer after registering with the Utah Motor Vehicle Divisions.
Provide us with the registration number.
What are the required fields to "Save" a case.
Assigned Team, Type of Contact,
Account Name, Case Origin, Status, Product, Case Reason
"The 7 turns to home"