SYSTEM UPDATES
Which department assists with the vendor profiles updates?
SPI (Service Provide Initiatives)
This is the preferred SP type for a 2023 unit down at the domicile with a check engine light.
An OEM dealer.
The Silver Star is a train route that passes through Tampa, FL twice daily: once southbound to Miami and once northbound to New York City. What quasi-public corporation operates the Silver Star line?
Amtrak
What should be checked at the start of a repair event.
Repair History
If an email come into the web team with an invoice or estimate and there is not an existing case how should it be handled?
Index it to vertical follow up – do not create a case.
Who has the capabilities to reverse and resubmit (R&R) items on an RO?
The Finance Team.
What webpage on the Loop is used to find the site needed to look up service literature such as Cummins Quickserve.
OEM Websites and Manuals.
Savannah International Airport in Georgia is thought to be home to the only runway in the US which includes what two objects within the runway? These objects were discovered during construction and federal law generally prohibits the moving of a these objects without permission of next of kin.
Marked Gravestones.
What should be checked and followed during a repair event?
Customer Preferences
What is the expected response time for the Web team to respond to a request?
2 Hours
When there is a syncing error within Salesforce what should be submitted?
A help request.
In addition to Freightliner, you will only find a Detroit Diesel used in current production for this truck manufacture.
Western Star.
What is the name for a type of rigid airship named for its German inventor that were first flown commercially in 1910 and carried tens of thousands of fare-paying passengers before World War I slowed down the airship business?
Zeppelin
This is required coverage on emissions components. HD units are usually 5 year 100k miles.
Federal Emissions Warranty
What team manages the Service Provider Portal?
The Web team.
Who can adjust the PM profiles within Sales Force?
PFM Admin.
The addition of this fluid works with the SCR catalyst in EPA Tier 4 aftertreatment systems to reduce Oxides of nitrogen (NOx)
Diesel Exhaust Fluid (DEF)
U.S. Route 66 also known as the Main Street of America or the Mother Road, was one of the original highways in the U.S. Highway System and was established in 1926 with a starting place in what major American city?
Chicago
This is a repair that is caused by another component failing.
Progressive Damage
When is it ok to put a drive tire on a steer?
Never
Which department within Penske that helps with the different PM types?
The dynamic PM Team.
What is the torque rating of the popular heavy haul 18 speed transmission the Eaton RTL 020918B
2050 ft-lbs.
Which term (sometimes referred to as “the first mile”) means transporting goods over a short distance—like trucking freight from a port to a warehouse?
Drayage.
An OEM manufacturer can provide this type of assistance outside the warranty repair period.
Policy and Goodwill.
Where do you move a tire case when the case is finished?
Tire Finished Queue