Level 1
Conditions are severe and sudden in onset
What is ACP?
The specific characteristics within a given population
What are demographics?
The general rule to determine if a patient is new”
what is the 2 yr rule?
Place of where "There is no dumb question!"
What is Teams?
Specified date to check on patients' progress since their last appointment.
What is a FUV?
The process of finding, extracting, and presenting information from data repositories
what is Data Retrieval?
A geographic area where a health insurance plan accepts members if it limits membership based on where people live.
What is service area?
this action help build trust and loyalty with customers
what is providing your name?
Sign up for health insurance, adjust payment plan or Apply for payment plan.
What is ES appt?
I might need assistance to schedule a proper appointment within a timeframe
What is ER FUV?
Ability to understand and share the feelings of another.
What is empathy?
this action help create a positive tone, disarm upset customers, and improve the quality of customer service
what is smile in contact center?
Procedures that are performed usually with minimal equipment
What is Small Procedure?
No need to wait I need assistance now.
What is provider line?
I can be place in 2 different schedules depending my insurance
What is the attribute tool?
Ensuring your team is fully staffed and equipped to handle the day's call volumes
what is attendance?