Preparing For the Day
What system do we load Caretalk360?
What is Amazon Workspace (AWS)
How do we tell if a patient has any Gaps?
What is the Actions that are highlighted in Green in the patients chart
Once the PSS checks in the patient, what room are they moved to?
What is the Virtual waiting room (nurse pool)
If a patient or their caregiver do not wish to continue or want no further contact, what do we need to code the call as?
What is Do Not Call
What system do we use for our emergency response?
What is EPRC - NENA
What system do we log into for receiving patients from the pool?
What is Zoom Contact Center
What is the Overview tab used for in a patients chart?
What is documenting notes for the provider about the patient
What aux in Zoom do you need to be in order for a patient to be presented to you?
What is Ready
What are our 3 main responsibilities to a patient in an emergency situation?
What is:
Act in the best interest of our patients
Understand the limitations of a telehealth visit
Follow emergency response policy/process that balances both
When accessing EPRC, which address do you search by?
What is the patients addresss
What app do we use to clock in at the start of our shift?
What is the SnapBP Call option used for?
What is capturing the patient's blood pressure
What 3 pieces of HIPAA do you need to authenticate when speaking with the patient?
What is:
First and Last Name
Date of Birth
Zip code
What constitutes as an emergency?
What is: Any situation where the patient's life, health or safety is in immediate jeopardy that could result in serious harm or death
When the PSAP list populates for the emergency services in the members area, which do we select to call first?
What is the Primary
What is the CTH symbol in your web browser in AWS for?
What is your extension to log into before logging into Zoom
Do we fill out the patients PHQ2 form?
What is Yes
When you are finished with the patient's assessment where do you move them to?
What is the Provider Virtual waiting room (Provider Pool)
What are 3 ways we can recognize an emergency?
What is:
Patient self discloses
Discovery through the course of the encounter
Audio/Visual observations
After an emergency event who do we notify?
What is Clinical Supervisor on Duty/ Everyone!
What should you refresh before starting your day?
What is your Coffee/Beverage!
If the "Pop Up" Feature to populate the patients account is not working, how else are we able to populate the patients' health record?
What is "Search Patient" in Caretalk360
If the patient came through as a voice call what must we try to do next?
What is Upgrade them to video call
What must we make sure to do when dealing with an emergency response?
What is Stay calm and take charge!
If a patient drops off the call when connecting with emergency services and we are unable to connect with the patient again, what must we do?
What is Provide EMS with the emergency information and ask them to dispatch to the patient