CPR & CREDIT

KPI

100

What are the two KPsI included in your CPS

Leader listening & Accuracy 

200

You were deducted 60 points from this KPI.

ACCURACY 

300

Brach says "you are a rockstar!"

What is PnPs

400

Your Engagement time is too long 

AHT

500

Oops I forgot to  take my break on time

Adherence 

LOV

100

Agent was friendly 

Genuinely caring 

200

What does L stand For

Language

300

What does O man

What is 

400

What does V mean

Value

500

What does E mean

Empathy

LL

100

Thank you for calling NSL or this is Aaron how can I help you?

Professional 

200

Radically simple

Radically simple

300

Aaron really connected with me.

Genuine Care

400

When your leader completes your leader listening monthly. HOW many questions are their ?

3

500

Out of all 3  Leader Listening which question do you think is the most important ?

All 3

Queue

100

What does CPR mean?

Coins procedures routine 

200

What option is Credit

4 and 1

300

I have a question an GIC

Options 2 Horizon

400

Parlez-vous français

Montreal que or phone number

500

I would like to know how to complete a blend rate on a mortgage 

Option 4 2 and 1?

Questionscpr and credit

100

I would like to pen an account

Personal account or business account

200

COINS what does this acronym mean?

Consumer 

Operations 

I

Network

Systems 

300

If the bank was birth in 1867. How old will the bank 

In  2021?

154 yrs old

400

CiBC

What does the acronym mean

Canadian Imperial Bank of commerce

500

I would like to get an interest letter on a personal class loan

What is Credit or CPR

Class on panel 26

CPR form 8048