Fees
Calls you transfer
Aux Codes
forms
Facilities
100
How much is an adult passport execution fee?
$35
100
If you get a call and the customer wants to upgrade passport who do you transfer to?
transfer to Applicant Line
100
what is AUX 1 ?
Break
100
- The DS-5513 and DS-5520 are only provided by a passport agency/center. TRUE or FALSE
TRUE
100
Closest Agency to 60638
101 Ida B. Wells Drive
9th floor
Chicago, IL 60605
200
How much is a minors passport card total?
$50
200
Customer was instructed in a voicemail from an agency to contact NPIC to provide requested information who do we transfer to? include extension.
Help desk
English 3246/ Spanish 3248
200
what is aux 5?
Unscheduled Break
200
The DS-71 Can be found online. True or False?
False
200
Closest agency to 92225?
1 Columbia Place
401 West A St 10th Floor
San Diego, CA 92101
(Main entry at corner of Columbia Street and West A St.)
300
How much is an adult and child passport at a regional facility?
$459.06
300
DDO takes these calls?
immediate life or death calls
300
What is aux 2?
training -supervisor approval is required
300
What is form DS-86 used for?
Reissue Procedures
300
Closest Agency to 03902?
207 International Drive
Portsmouth, NH 03801
400
How much is an adult passport book and card for 5 adults?
$975
400
Ukraine travel we transfer to who?
NOBODY
400
Meetings that are non-NPIC related (VSS, one-on-one with supervisor, such as performance concerns, coaching QA coaching, etc.)
Aux 8
400
What do you tell the customer after sending a form via email?
Please check your "Junk" mail if you do not see the email in your inbox. You will need to move the message to your inbox to open the attachment.
400
Closest agency to 96734?
Prince Jonah Kuhio Kalanianaole Federal Building
300 Ala Moana Blvd. Suite I-330
Honolulu, HI 96850
500
5 adults need passport books, three are urgent what is the total cost?
$1063.59
500
Caller is traveling to help an immediate family member relocate after escaping Ukraine we transfer True or false?
TRUEEEEEE
500
What is Aux 7?
Computer Issues
500
How do you email a form to a client?
Select "Email Solution"
Paste the Template into the email comments field.
Enter customer's email address AND PassportSolutions@state.gov in the "Recipient Email" field.
Double-check both email addresses before sending!
Click on "Send Email".
500
Closest Agency to 00601?
Centro Gubernamental Minillas
Torre Norte, Piso 9 Avenida Jose de Diego, Parada 22
San Juan, PR 00940