Change
Which type of change involves making carefully thought-out changes in anticipation of possible or expected problems?
A. Reactive Change
B. Pre-problem Change
C. Proactive Change
D. Familiar Change
C. Proactive Change
Which is not a way in which you can have better non-verbal communication skills?
A. Smile and show animation
B. Be aware of your facial expressions
C. Close your eyes
D. Maintain eye contact
C. Close your eyes
Which is not a hindrance to perfectly rational decision making?
A. Imperfect information
B. Different priorities
C. Logical, unemotional analysis
D. Conflicting goals
C. Logical, unemotional analysis
Another name for soft skills is:
A. Conceptual Skills
B. Technical Skills
C. Human Skills
D. Analytical Skills
C. Human Skills
Which is not a reason why employees resist change?
A. Surprise and fear of the unknown
B. Personality conflicts
C. Lack of tact or poor timing
D. Organizational Development
D. Organizational Development
Which is not an example of noise disrupting the communication process?
A. Semantics
B. Jargon
C. Buzzwords
D. Efficiency
D. Efficiency
Which is not one of the four decision-making styles?
A. Directive
B. Analytical
C. Preferential
D. Conceptual
C. Preferential
In which step of the management process do you arrange tasks, people, and other resources to accomplish the work?
A. Planning
B. Organizing
C. Leading
D. Controlling
B. Organizing
Which is not a set in Kotters Approach to Organizational Change?
A. Create a new strategi vision
B. Adjust culture to prepare for change
C. Successfully pull of short-term victories
D. Consolidate the victories and go after more changes
B. Adjust culture to prepare for change
The variation and pattern of rise and fall of pitch is?
A. Denotation
B. Connotation
C. Volume
D. Intonation
D. Intonation
What is the meaning or significance of a collection of facts?
A. Inference
B. Interpretation
C. Evaluation of arguments
D. Recognition of assumptions
B. Interpretation
A management role in which you interact with people inside and outside their work units is called?
A. Interpersonal
B. Informational
C. Decisional
D. Leadership
A. Interpersonal
Which type of change is strategic and reactive?
A. Re-creation
B. Adaptation
C. Tuning
D. Reorientation
A. Re-creation
The literal meaning of a word or phrase is called?
A. Denotation
B. Connotation
C. Intonation
D. Adaptation
A. Denotation
Which decision-making style has a high tolerance for ambiguity and is concerned about people and social concerns?
A. Conceptual
B. Behavioral
C. Directive
D. Analytical
A. Conceptual
A manger who is responsible for several organizational activities is called?
A. Functional Manager
B. Task Manager
C. Senior Manager
D. General Manager
D. General Manager
Which is not one of the components of an innovation system?
A. Appropriate Resources
B. Necessary Human Capitol
C. Committed Leadership
D. Determined Strategy
D. Determined Strategy
Which listening style involves being partially invested?
A. Active
B. Involved
C. Passive
D. Detached
B. Involved
In which bias of decision making do we judge situations based on information that is easily recollected?
A. Framing Bias
B. Availability Bias
C. Confirmation Bias
D. Representative Bias
B. Availability Bias