RING 'EM UP
The first and most important step of the day when the cash drawer is inserted and the key is turned on.
What is Z the register to make sure it has been cleared of transactions from the previous day? (page 4 - Daily Manager Guidelines and Duties)
This is the amount that must be spent in order to receive a punch to the card
What is $10 (including tax)? (page 15 - Thrifty Shopper Card Rules)
This is what the Daily Manager should do to ensure that all of the Back Room daily tasks are completed.
What is assign a crew member (or herself) to be the Back Room Lead and at the end of the day confirm that all of the items on the Back Room Lead Check List have been completed. (Attachment A - Daily Manager Check List)
The beverage that are permissible to have at the cash wrap in the front of the store.
What are beverages that are in a container with a screw top out of sight? No coffee or soft drink cups are allowed in the cash wrap area. (Beverage Policy, page 6)
The person in the store responsible for the safety of the customers and crew.
What is the Daily Manager? (Incident/Accident Reporting - page 6)
This is the amount recorded on the Daily Reconciliation Report as the "Amount on 'Z1' Tape".
What is DWRW TTL? (Attachment E - Resale Shop Daily Reconciliation Report)
Point in time when a thrifty shopper card can be redeemed
What is on a subsequent visit after the card has been fully punched? (No same day use) (page 15 - Thrifty Shopper Card Rules)
These are three important backroom duties.
What is (1) Check bins for sorting and clothes for washing and ironing; (2) Make reminder calls to next day staff; (3) Check that steamer and iron are off and the Prep Room counter lights are turned off. (Attachment C - Back Room Lead Check List)
Three examples of Self-Dealing.
What are: (1) Asking to be notified when an item is priced before it is on the retail floor; (2) Taking an item home to try on before purchasing it; (3) Taking home donated items from the trash. (Self-Dealing, page 11)
The physical location outside the store where all customers and crew must assemble when there is an evacuation of the building.
What is the Rear Parking Lot, southwest corner section near dumpster on "Buggy Whip" side? (Attachment G - Risk Management Procedures - Evacuation, Shelter Accountability Procedures & posted evacuation plans)
This is the point that you can CANCEL a transaction.
What is before SUB-TOTAL has been pressed? (page 12 - Cash Register Instructions)
The point in the transaction when the Thrifty Shopper card is keyed into the register.
What is After the SUB-TOTAL has been pressed? (page 12 - Cash Register Instructions)
This happens 30 minutes before closing time.
What is take the trash/recycle out? (Attachment C - Back Room Lead Check List)
This is the procedures for furniture that is SOLD, but not taken home upon sale.
What is after accepting payment in full and telling the customer they have 3 days to pick it up: (1) Fill out Furniture Sold Information Card with customers name, contact information, item purchased, pick-up date; (2) Place in SOLD FURNITURE folder in bottom cash wrap drawer under Register 1; (3) Place SOLD sign on furniture. (Sold Furniture Policy - page 7)
The number called in the situation of robbery, fire, or medical emergency.
What is 911? (Attachment G - Risk Management Procedures)
This failure causes the most problems with daily register cash reconciliation.
What is failure to turn the key back to REG from VOID? (page 12 - Cash Register Instructions)
This is how many punches a customer gets whose purchase totals $19.99.
What is one punch? Rounding up the final purchase is against program rules - this is especially true since we are including tax in the final purchase amount. Suggest that if they want another punch they should find another item to buy to bring their purchase total over $20. (page 15 - Thrifty Shopper Card Rules)
This is the cut off time for starting the dishwasher.
What is 1:00 pm? (Attachment C - Back Room Lead Check List)
These are the only permissible clothing racks, tubs and locations that a crew member can take merchandise from to restock the floor.
What is Retail Ready racks and tubs on Lundy that are marked Priced for the Floor, and Housewares from rolling cart only? Do not add new jewelry unless replacing a similar piece. Do not restock Signature, books, crafts or furniture (Attachment B - Store Front Lead Check List)
Location of the Crisis Management Plan and Incident /Accident Report forms. (Be Specific about where in the room)
What is rack on wall directly to right as you enter the Admin Office? (Incident/Accident Reporting - page 6)
The four steps to a tax-exempt transaction.
What is (1) Ask to see tax exempt certification. (2) If customer wants us to keep it on file for the future, photo copy it and put in tax exempt file folder in bottom drawer. (3) Do Not Press Subtotal (4) Press TAX/1 key, then press Sub-Total, then CASH-TEND? (page 13 - Cash Register Instructions)
This is the response to a shopper that walks into the store and says I forgot to get my card punch last time, can you punch it now?
What is I’m very sorry. We can only punch these cards at point of sale? (page 15 - Thrifty Shopper Card Rules)
The most important and last duty of the DAILY MANAGER before leaving the store.
What is ensure that the following 6 items are secured: (1) Safe locked; (2) Treasurer's door bolted; (3) Program door bolted; (4) Conference door secure; (5) Intake back door is both locked and bolted and the ropes are secured; (6) Alarm is set upon exiting (Attachment F - Center Access/Alarm Instructions)
The minimum/maximum number of crew members that should be in the cash wrap at any one time.
What is minimum of 1 and maximum of 2 unless there are long lines and a bagger is needed or a customer asks to see jewelry or collectibles? (page 4)
The form the Daily Manager uses in lieu of an Incident/Action Report to report incidents related to homeless and transient trespassers and garbage dumping.
What is the Daily Log for Homeless, Transient, Garbage Dumping? (page 3 under Daily Manager Guidelines and Duties and Attachment H)