Facials/General
Customer Service
Skin Type Treatments
Facial Steps
True or False
100

A professional service designed to improve the appearance of the facial skin is a ___

Facial


100

How should a professional esthetician focus on their client?

Be genuine in your concern, give your client your full attention, ask the client what their concerns are, and listen carefully.

100

Dry and mature skin should be using what kind of cleanser?

Cream based cleanser

100

What do toners do in a facial?

Adjust skins pH as well as remove any residue from previous steps.

100

You do not have to wear disposable gloves to make clients comfortable.

False: You must wear gloves 

200

Deep cleansing, exfoliation, and increased circulation are all 

Benefits of a facial

200

How early should new clients arrive to services?

15 minutes

200

The process used to soften and emulsify sebum such as comedones in the follicles is called 

Desincrustation

200

What should always be used after chemical exfoliators or chemical peels?

SPF of at least 30.

200

An express facial should not take more than 30 minutes

True

300

What is the total time taken to perform a full facial?

60 minutes

300

What should clients do with jewelry before their treatment?

It should be removed and placed in a secure plastic sealable bag.

300

The technique of manually removing comedones from follicles is _

Extracting/Extractions

300

Steam should be used no longer than _ minutes and should not be used on _ skin

10, sensitive

300

Clients can wear contacts normally during a facial

False, ideally contacts should be removed 

400

How can facials be customized?

By choosing the correct products after skin analysis for the clients skin type.

400

What is the first thing you should do when you see a client appear for their appointment?

Politely greet them and welcome them in.

400

What is sensitive skin triggered by?

Heat and excessive friction.

400

What must all facials end with?

Restoring the moisture in the skin.

400

You should always check with the client to make sure they are not claustrophobic when setting the steamer up

True

500

What is one part of the consultation that is detrimental to the facial due to certain ingredient use?

Allergies/Contraindications

500

Setting out the products and explaining each one with written instructions is a good way to 

Sell/retail products to clients

500

The best ingredients for skin with hyperpigmentation are __

Brightening ingredients/Kojic acid, AHA, BHA, and alpha arbutin.

500

What comes after a pre cleanse?

In depth skin analysis
500

Razor bumps are not a major complaint from male clients.

False.