Show:
SERVIE DESK
MILLER BUILDING
TESTING CENTER
ORIGINATION CLASSES
RECEIVE CLASSES
100
How you answer the phone.
What is Good (morning, afternoon, evening)! Utah State University, Brigham City this is________________. How may I direct your call?
100
Where I should clock in to work.
What is the Lion Clock on the computer in the Classroom & Technology building?
100
The instructions to follow prior to coming to work.
What is always call to see if there are exams to proctor?
100
Wrapping the cord around the instructor mic.
What is what you should never do with the cord of the instructor mic?
100
The Layout button.
What is the button to push to change the view the student's see?
200
A place where you should add your initials.
What is on a testing center appointment or in a comment box on the roll ?
200
The areas to monitor for special meetings while assigned to Room 150.
What is the Miton P. Miller Building 1st floor, 2nd floor, & Faculty Center?
200
Double Bonus Question The Blue binder.
What is where the Testing Center exam instructions are located?
200
An example of what to say during a site check.
What is "This is (your site) for (class name). Will all sites please check in? Do you have materials for tonight's class." & acknowledge all sites as they check in?
200
In the folder, but not in the pocket of the folder; and in the Items to be Processed Tray!
What is where exams, quizzes or assignments should be placed in order to be processed?
300
List three daily tasks.
What is check the testing center booking system, check MATS for class materials, process rolls and materials, etc.?
300
List 4 things to do when opening the Miller building.
What is unlock entry doors, turn on lights and monitors, open break room & fitness area, check Meeting Room Booking System?
300
Policies and procedures to follow when a student arrives for an exam.
What is ask students to show picture ID, turn cell phone off or silent, remove hat, coat, place bookbag by window, etc.?
300
The 4 items to discuss with the instructor on the first day of class.
What is introduce yourself to the instructor, ask about their preferred views, and what equipment they normally use, if site check is complete including verifying materials are at distant sites?
300
An example of what to say during a site check.
What is "This is Brigham. Can you hear and see me? I can see and hear you. (I am receiving both video and audio from your site.)"?
400
List 3 things a classroom facilitator can do to improve the service desk processing of class materials.
What is have student identification on every page, alphabetize, & place in the "Items to be Processed Tray"?
400
The procedure to follow when someone asks you to open a room.
What is check the Meeting Room Booking System, if meeting is not listed, call and check with Della or Sherry?
400
A student has 2 hours to take their exam. Student starts exam at 2:00 and finishes at 2:40.
What is adjust the appointment time to the closest half hour?
400
The colors and meanings of the 3 status lights on the instructor microphone.
What is green =mic is on, yellow= mic is muted/ on standby, & red= replace batteries?
400
Some examples of what you can do to send the best possible picture to the origination site.
What is have students sit closer together, have students sit on one side of the room, zoom in on the student or students, zoom out to get all students on camera?
500
List 5 things you ask for when scheduling a Testing Center appointment.
What is the student's name, phone number, class, instructor name, exam number, if it's paper or computer, and how they take the class?
500
List of tasks a facilitator scheduled in Room 150 could assist with.
What is help students with computer/print questions, ensure no equipment is damaged or missing, unlock doors prior to classes starting, keep commons area neat, straighten rooms after meetings or face to face classes, lock building, etc.?
500
The four programs/websites that should be opened when working in the testing center.
What is MATS, Testing Booking System, Insight Console, and Spark?
500
One time you should not turn off the instructor computer.
What is when Panopto is still recording?
500
List 6 closing classroom procedures.
What is turn off the monitor, mute mics, straighten chairs, turn off appropriate equipment, erase whiteboard & pick up garbage, and lock door?