Teamwork at the IM Building
Whether you’re running the Welcome Desk or cleaning a gym, this is what happens when everyone works together toward a shared goal.
What is teamwork?
You’ve said “Hi!” about 40 times in the last hour, Fusion just froze, and someone forgot their ID again — you must be here.
What is the Welcome Desk?
A patron insists their expired membership card “worked yesterday.” You smile, double-check Fusion, and keep your voice calm.
What is patience?
Arriving on time, communicating clearly, and helping out your coworkers makes you this kind of person.
What is a team player?
Home of the “Do you have resistance bands?” question — 87 times a day.
What is the Equipment Desk?
You’re explaining the bag policy for the third time today, but this patron swears it’s “never been a problem before.”
What is being polite?
When you share ideas and listen to others during a shift, you’re practicing this essential teamwork skill.
What is communication?
You’ve just finished wiping down 17 treadmills and avoided eye contact with the stair climber.
What is 2nd Floor Fitness?
A patron gets frustrated about a lost item and starts venting. You nod, listen, and let them know you’ll do your best to help.
What is using empathy and active listening?
I have run the number of miles it would take to reach Perth, Australia from New York City.
Who is Zach?
Even when things get busy, supporting your coworkers and staying positive builds this key part of team success.
What is trust (or morale)?
It's calm in here until somebody starts grunting doing squats.
What is 1st Floor Fitness/Gym 2?
A heated basketball game turns into a shouting match — and you’re the first staff member on scene. Time to take a deep breath and channel your inner mediator.
What is de-escalation?
I was fake kidnapped as a newborn to test hospital security systems.
Who is Dylan?
When everyone contributes their strengths and works toward the same goal, the team performs better than any one person alone — that’s called this.
What is synergy?
The place that feels just far enough away to make you question your life choices when a spill happens.
What is Phase 3?
It’s five minutes before close, and a patron just decided to start their workout. You explain policy calmly, even though your brain is already halfway to dinner.