First Track
Which action in First Track allows you to update the Date Loss?
ACK: Loss Type Evaluated
What 2 Reason Codes do we use for Chargebacks?
4837 & 4870
Which 2 letters could be sent when merchant credits are received prior to issuing provisional credit?
481 INV: Merchant Issued Credit letter or 474 - Res Merchant Credit
Which field would you put the Reference # for a transaction you are manually adding?
Tran ID
True or False? If you delete a Case Note from First Track, it is also deleted in the Activity Log
False
What action must be completed at least 2 days prior to keying a chargeback?
ACK: Warning Bulletin - Mastercard
Do we issue provisional credits for transactions that have received full merchant credits?
No
Do manually added transactions have chargeback rights?
No
Where would you go in First Track to notate the newest account in FDR?
CIS Memos (tab)
When would you need to review the Ecom Indicator in FDR to identify if the transaction has chargeback rights?
If the UCAF is not 0 or blank
Scenario: you are working a new case & prior to issuing provisional credits, you realize full merchant credits were issued for 2 out of the 4 transactions reported as fraud. Which checklist would you follow?
Partial Merchant Credit Checklist
What must be noted on the 1st screen when you select the ACK: Add Transaction action?
Merchant Date, Name and Amount
If you think you made a mistake on your adjustments, what 2 places can you check?
Delete Adjustment & Activity Log
What are all of the POS codes that do not have chargeback rights?
POS 05, 80, 07 & 91
True or False: If a merchant credit is issued for a PARTIAL amount of a transaction and there is still a balance to recover, we would issue a full provisional credit for the transaction & then reverse the amount of the merchant credit.
True
What 2 things must be reviewed prior to manually adding a transaction into First Track?
Previous Statements - review if transactions posted
Date Loss - ensure the loss date is the date of the 1st transaction reported as fraud