Definitions
It is the type of debt that is billed and related to services for personal, family or household use.
What is a consumer debt?
A debt collector must not contact a consumer at this location unless they have permission to do so.
What is place of employment?
The term used when a collector creates a sense of urgency to resolve the debt which contradicts a consumer's timeframe to dispute the validity of the debt or even respond to the validation notice.
What is overshadowing?
The length of time given by Synter for a consumer to validate a debt or make a dispute.
What is validation period or 35 days?
This is the letter number that is visible in FACS that represents the validation notice.
What is LTR 1401?
A required statement in which the purpose of the call is disclosed, and it must be given each time a collector communicates with a consumer.
What is the Mini-Miranda?
It includes the amount of the debt, name of the original creditor, information about how to dispute, and how to request documentation supporting the debt.
What is a Validation Notice?
This is the practice some nefarious collection agencies take to let everyone know that a consumer debt is in collections. Think of the occupation of preparing issuing literature for sale.
What is publishing?
This rule limits the number of calls collectors and collection agencies can make to contact a consumer within a 7-day period.
What is the 7/7 rule?
This is a number that must be created by the consumer when they appoint an RPC to discuss debt on their behalf.
What is a 4-digit pin?
This is the voicemail message that is left for a consumer. It contains only your name, company name and call back number.
What is limited content message?
This is the time frame that you are permitted to call or attempt to communicate with a consumer.
What is 8am - 9pm in the consumer's time zone?
This type of FDCPA violation is when you intentionally or unintentionally disclose consumer debt before verifying who you are speaking to.
What is third party disclosure violation?
This is something you should not request or demand from the consumer during the validation period as it will result in overshadowing.
What is payment?
A tactic that is used by some consumers to trick collectors and collection agencies into violating the FDCPA.
What is call baiting?
This type of correspondence informs the consumer about the services provided but cannot be sent without approval.
What are emails?
This is the information that must be verified before the consumer is told the reason for the call.
What is the consumer's full name and address?
This term refers to an individual you've reached that may have a relationship to the consumer but is not the consumer.
What is a 3rd party?
This is the number of days from the date of the violation a consumer has to report an FDCPA violation and file suit against an individual collector and collection agency.
What is 365 days?
This is the regulation that allows debt collectors to use texts, emails and social media to communicate with consumers.
What is Regulation F?
This Federal Law has been in effect since 1978. It dictates how collectors and collection agencies interact with consumers.
What is Fair Debt Collection Practice Act?
According to the FDCPA, this person is considered an extension of the consumer because of marriage. We should still proceed with caution and treat them as a third-party and obtain permission from the consumer to discuss the debt.
Who is the consumer's spouse?
This is the person that has been authorized to speak with the debt collector on behalf of the consumer. They need to initiate contact with the collector and verify the pin as well as other consumer information.
What is a Right Party Contact
This is a written request from the consumer to stop all collection activity and contact attempts.
What is a Cease and Desist request?
This type of debt is not covered by the FDCPA thus collectors do not have to follow the law when attempting to resolve this type of debt.
What is commercial debt?