RA or RM?
Installing grab bars in bathrooms
Reasonable Modification
"I have an ESA cat" (be specific)
Assitance Animal Request Form Single Animal
"We have a playground on our property which is great since we have lots of kids in our community!"
No, this violates familial status.
T or F: You can only submit an RA/RM request when the requestor is in Resident status
False, a request can be made by a Prospect, Applicant, or Resident.
A resident with a disability requests rent to be due on the 5th instead of the 1st, due to SSI payment schedules. Must you consider this?
Yes, it could be a reasonable accommodation.
Allowing an assistance animal that is a restricted breed.
Reasonable Accomodation
"I have back issues and need to transfer to a 1st floor apartment."
RA/RM Request Form AND Doctor Verification Form
"Your sister can live here as long as she doesn't have a criminal record."
If the disability is apparent, what form is NOT required?
Doctor Verification Form is not required for an apparent disability.
A resident requests that staff help administer daily medication. Do you have to provide this?
No, that’s considered a medical service, not a housing-related accommodation.
Visual or tactile smoke alarms and doorbells
Reasonable Modification
"Bonnie and Clyde are my 2 ESA dogs"
Assistance Animal Request Form Multiple Assistance Animals
"Crime can happen anywhere, we cannot guarantee your safety. No one can."
Yes, this protects us from liability. We are not the police and we cannot guarantee safety.
If a request is considered too unreasonable, we are able to deny a requst at site level.
False, our response to any requestor, no matter who they are, or no matter how unreasonable the request may seem to you is “We consider all Reasonable Accommodation/Reasonable Modification requests.”
A resident with an emotional support dog gets noise complaints. Can you enforce noise rules?
Yes, the animal must still comply with community rules. Only reasonable accommodation, not exemption from all rules.
Adjusting a rent payment schedule when a tenant receives income assistance.
Reasonable Accommodations
"I recieve income assistance and cannot pay my rent until the 8th of the month."
Rent Adjustment Form (Include Income Proof)
"Since Charlie is an ESA, he'll definitely be approved even though hes a Chow Chow!"
No, we must always respond with "We cinsider all Reasonable Accomodation/Modification requests".
Leasing Professionals can directly send all RA/RM forms to their Regional Manager for approval.
False, the Property manager will email all requests and supporting forms and documents to ReasonableAccommodations@morganproperties.com and CC their Regional Manager.
A resident asks if their “therapy pig” can live with them. How do you respond?
Consider it as an emotional support animal request and verify through documentation and submitting Assistant Animal Request forms.
Assigning an accessible parking space to a resident with a mobility impairment.
Reasonable Accommodation
"I have to break my lease as I am unable to continue my school semester and return home for medical reasons."
RA/RM Request Form AND Doctor Verification Form
No, avoid steering or sharing protected class information. "All of our apartments are available to qualified applicants. I can show you the different floorplans, buildings, and a map of the property with ammenity locations and you can choose the available home that works best for you.”
Rent Adjustment Form allows someone on SSDI to qualify for a rental discount.
The Rent Adjustment Form is used for requestors to ask us to change the rent due date and we would consider this for someone on SSDI.
A resident requests carpeting be removed due to severe allergies. What do you do?
Evaluate as a reasonable modification request, and work with them to determine responsibility for costs.