* Falcon Jeopardy *

Color

100

Normal transaction

What is Gray?

300

The first suspicious transaction that generates case

What is orange

500

What is a green transaction?

A second transaction that Falcon has flagged as suspicious, that did not generate the case sheet.

When To Check

500

When to check

- If the customer is being declined

-Customer provides a case sheet number 

-Before reactivating a card 

-Before adding travel notes 

-Before ordering a card

How to Find

100

First step

Click Falcon Case Manager

300

Step Three

Provide account (full card number) OR case number

500

Step Three

Provide account (full card number) OR case number

How to Resolve

100

Transactions made by customer

Remove Block (NOT fraud)

300

Transaction NOT made by customer

Fraud Block

500

Two types of "flags"

Closed Fraud or Closed not Fraud