1
With __________ authority, important decisions are made by top managers.
centralized
A graphic illustration of the organization’s management hierarchy and departments and their working relationships is a(n)
organization chart
This form of departmentalization often uses production, sales, and finance.
function
Companies serving varying types of needs often organize based on
customer
Companies with multiple products commonly use __________ departments.
product or service
Moving New Balance’s employees to work on different parts of the assembly line represents what type of job expansion?
job rotation
The process of combining tasks that each employee is responsible for completing is
job design
The process of building motivators into a job by making it more interesting and challenging is
job enrichment
All of the following are elements of the job characteristics model except
1. core job dimensions
2. critical psychological states
3. employees’ growth needs
4. self-managed work teams
self-managed work teams
The first step in the delegation model is to
explain the need for delegating and the reason for selecting the employee
__________ requires all activities to focus on the same objective.
Unity of command and direction
__________ achieves objectives by integrating tasks and resources.
Coordination
__________ is a vertical separation based on differences in authority.
Chain of command
Means of achieving __________ include integrators and boundary roles.
coordination
________ means reporting to only one boss.
Unity of command
__________ is central to firms and crucial for people to fulfill their work roles because it guides behavior.
Authority
A tall organization has:
many levels with narrow spans of management.
The number of employees reporting to a manager constitutes
the span of management
The __________ strategy is used in slow-changing environments.
defending
__________ pushes authority and accountability further down the line.
Decentralization
The obligation to achieve objectives by performing required activities is called
responsibility
The obligation to achieve objectives by performing required activities is called
responsibility
The right to make decisions, issue orders, and use resources is called
authority
How jobs are designed is called
1. job crafting
2. work design
3. both 1 and 2
4. neither 1 or 2
both 1 and 2
Which of the following is not a step in the delegation model?
1. Establish control checkpoints and hold employees accountable.
2. Explain the need for delegating and the reason for selecting the employee.
3. Set objectives that define the responsibility, the level of authority, and the deadline.
4. Establish a budget.
Establish a budget.