Programs
Tours
Office Knowledge
Counselors
Phone Scenarios
100

How many years is the DMS program?

What is 3 years.

100

The first thing you do on tour

What is introduce yourself to the families and ask what major they are interested in?

100

Who is the Admissions Visit Assistant?

Who is Nate Victor?

100

What does C.O.D. mean on Nate's whiteboard?

What is the "Counselor of the Day" or "Counselor on Duty"?

100

I want to speak with someone about sending my MCPHS transcripts to another university.

What is the registrar? x2855

200

Is the PA program direct entry?

What is no, it is 6 year accelerated but not direct entry? Students need to apply for the grad portion

200

If you have a Fennel Res Hall tour start at an event, what is your next stop?

What is the Kennedy Dining Hall?

200

Which student workers are allowed to sit in the loft during their shift?

Who are the coordinators or veteran worker if Nate is here and coordinators are not?

200

Who is Megan Kelley's temp?

Who is Ro (Rodin)?

200

Student calls in and insists that they need to speak to Eric Thompson. What do you do?

What is; DO NOT SEND TO ERIC and pry for more information so you can send them to the appropriate department/counselor

300

What is the Bachelor's degree that students in the PharmD program get and when do they get it?

What is the Bachelors in Pharmaceutical Life Sciences at the end of the 4th year?

300

What are some are no-no words you cannot say on tour

What is dorm, and free? 

(have to say at least one of these)

300

How do you check the campaigns that a prospective student is registered for?

What is the related tab?

300

Who is the transfer counselor in charge of SMIT and DH?

Who is Benjamin Benson?

300

How do you transfer to the school of professional studies?

What is you can't? you have to use the full number

400

Which pathway programs branch off to either the Worcester or Manchester MCPHS campuses?

(All programs needed for full points)

What are the PT, OT, and optometry pathway programs?

400

What is the new stop on the tour?

What is the Ted Iorio Research Center at West Patio?

400

What is the meal plan?

What is Full: 175 meal swipes and 700 dinning dollars

What is Half: 1000 dinning dollars

400

Name everyone on the transfer/grad team and the programs/schools that they are in charge of?

Who are:
Christine Cuddemi- PA, and School of Arts & Sciences

Ryan (Kenneth) Dana - School of Pharmacy

Megan Kelley (Temp: Ro) - School of Nursing

Benjamin Benson - School of Dental Hygiene and SMIT

Joanna Baker - Director of Transfer/Grad Admissions

400

Who is this extension?

x5607

What is the Worcester Admission Office?

500

The two new programs added to this updated school.

What is Health Data Science and Analytics, and Health information management and Technology? 

Bonus: What is the School of Healthcare Buis and Tech

500

How many different tour starts do we have as of 2023?

What is 10?

500

What is Patrick Quinlan's role in the Admissions Office?

What is running info sessions and meet with prospective students in-person?

OR

What is being Tanner?

500

Which counselor has lived in the U.S., Ireland, and Great Britain?

Who is Gary Wilson?

500

How do you engage with a difficult caller who is repeatedly calling back and demanding to have answers that you don't know how to answer? 

(You've already transferred them and they've left a voicemail)

What is ask the COD for help?

OR

What is provide them with the contact information for the appropriate dept/person and reiterate that they will receive a call back as long as they leave a voicemail and contact information in a timely manner?