Show:
Service Essentials: Host
Service Essentials: Server
Service Essentials: Server
LQA: Host
LQA: Server
100
Fairmont Service Esssentials are? Property standards? Department standards? Brand standards?
Brand Standards!
100
Guests will be approached within ___ minute(s) of being seated?
1 minute
100
Dishes are cleared within ____ minute(s)?
3
100
Were guests greeted or acknowledged within ___ seconds?
30
100
Did the waiter offer _____, ______ and a choice of _____ within ___ minute(s) of being seated?
Coffe, tea and juice, 1 minute
200
All guest should be greeted within ____ seconds?
30
200
Offer _____ and _____ within ____ minute(s) of being seated?
Fresh juice/Coffee/1 minute
200
Esnure appropriate condiments are served when?
Prior to food being served
200
Did the employee offer ____ assistance?
Chair
200
Was coffee and juice served within ____ minutes of being ordered?
3 minutes
300
When a guest is kept waiting for their table a host must?
Communicate delays, suggest alternate venuses if appropriate.
300
Drink orders must be served within ___ minute(s) of order being place?
3 minutes (if longer communicate delays)
300
When the host is not on duty/unavailable and a guest enters the restaurant a server should?
Actively greet, smile, make eye contact and speak in a clear manner within 30 seconds of arrival.
300
Did the employee remove _____ if necessary?
Extra settings
300
Was the correct, complete breakfast order served within ____ minute(s) of order, unless the employee informed the agent of an expected delay?
10 minutes
400
Waiting guests should be offered?
Coffee, tea, juice, newspapers
400
Server will check back with the guest within ____ minute(s) of delivering their meal to ensure it exceeds their expectations?
3 minutes
400
Settle guest check and deliver change/receipt within ____ minute(s)?
5 minutes
400
Did the employee seat the guest within ____ minute(s), or communicate _____ and then provide a table within this _____?
1, how long it would be to wait, timeframe
400
Did the waiter ascertain _____, and were they _____?
Any required condiments, served in appropriate containers?
500
All menus should be?
Clean and current
500
Server will be visible in the room - and the guest will always be able to get their attention with ___ seconds?
60 seconds
500
Guest departs knowing....?
We genuinely desire and value their business, using their names where appropriate
500
What is the final step in the breakfast seating procedure?
Offer an orientation to the buffet and indicate whether or not guests should help themselves?
500
Did the employee replace _____ as required?
Cutlery