Leading & Assuming
list 3 things you avoid to bias in the survey?
Read every question and answer
Don't use filler words
You cant define or explain in your own words you can only restate.
Falsifying is a fileable offence. True or false.
TRUE
What is call avoidance?
Call avoidance refers to behaviors such as remaining logged in to receive calls but not actively answering them, or prematurely dispositioning calls even when someone is still on the line.
What is 1 example of leading in this situation?
"I favor that."
DOUBLE POINTS: 2 examples of ways TO respond.
"Is that strongly in favor?"
DOUBLE POINTS:
Read all options and ask what they would like to select.
"I have two favorable options, would that be strongly or somewhat?"
Why are we strict about falsification?
Our role is to stay neutral and unbiased, ensuring every respondent receives the same information so the results remain consistent and reliable.
What can you include in your introduction?
anything that is included on the black introduction screen.
What is the difference between leading and assuming?
Leading is giving directing them towards a specific answer, or only offering 1 option.
Assuming is when you select a response that the respondent didn't directly state or you didn't clarify for a specific response.
What should you do if you think you may have unintentionally falsified in a survey?
Tell a supervisor so we can remove it before it gets to the client. This saves your job and is a learning experience for you to know what you can and can't do in a study.
Recording a response other than what the respondent has said.
Altering questions in any way that changes the meaning, including adding or leaving out information.
Interpreting their answers rather than getting a verbatim answer.
Adding to or taking away from the questionnaire (ie skipping questions).
Explaining things outside the scope of the survey.