Care of Patient
How does someone enroll to become a patient at this site?
Intake Packet-Either online with a QR code or in paper format
Name a type of procedure which has infection control follow-up.
Root canal, extraction, deep cleaning
My last staff training was ___________
TODAY!!!!
What is the Agencies Mission Statement?
Empowering Children, Adults, Families and Communities to Realize Their Potential.
How is patient information communicated between staff?
Inbasket or secure chat
Can you describe what you would do to deescalate a situation?
Separate from others, Stay Calm, Listen, Show empathy, give space to person, set limits, speak simply, offer choices, and call for backup if needed. "Calm Space, Listen, Empathize; Set Simple Choices, Get Help."
How are external records such as dental referrals, tooth records, and previous dental surgery info added to the patient chart?
Reviewed by the medical/dental provider and then uploaded to the Media tab in Epic
Can someone describe some examples of hazardous waste, and how does it get disposed of?
Chemicals, sharps, and expired medications that must be handled carefully and disposed of using the black box, SteriCycle will come and pick up
Describe how you would communicate issues around patient safety to leadership.
Concerns should be immediately shared with the direct supervisor, site manager, or program director, and escalated to the executive team or Safety Officer, Brent, if needed. Issues can also be reported to external authorities like The Joint Commission without fear of retaliation.
Do you know what it means to be a mandated reporter?
Being a mandated reporter means legally reporting any suspected abuse, neglect, or danger to DCF, regardless of who is involved. Failing to report can have legal consequences and increase risk to others.
What information needs to be collected before information about a patient is shared?
Release of information
If a patient is locked in the bathroom, I would do_____________
Try to talk to the patient, and if you are afraid of them harming themselves, alert direct supervisor, assess the situation. Decide if door needs to be opened
For patients who score high on a risk assessment such as a suicide risk, what is the process for coordinating that patients immediate or urgent care? Are any Clinical Guidelines used to guide patient care?
Notify OBH provider, arrange urgent/emergency care if needed and create a safety plan. Inform supervisor as well.
When does a patient need to be follow-up with post invasive procedure? What kind of information is collected?
Within 48 hours of the procedure. Pain, Swelling, Bleeding
What kind of patient satisfaction data does Family Centers collect and where does it go after collection?
Quarterly done, and goes to the agency QA/QI Meeting
What would happen if you had to take a day off? Would patients still be seen?
Inform supervisor
_____ is what I do when I leave my work station
Lock my computer, and make sure no loose leaf patient information is out
In a code blue, my role is_______
Get safety officer, call EMS, print Facesheet, attend to patient…
When appropriate how are patients at this site referred out for routine care/specialty services?
Patients are referred to specialists when their needs go beyond primary dental care. Referrals should be ordered in Epic?
Name some of the tasks that are your responsibilties regarding infection control as a Dental Provider
Hand hygiene, using personal protective equipment (PPE), properly cleaning and disinfecting equipment and surfaces, safely handling and disposing of sharps and biohazard materials, and following protocols to prevent the spread of infections to patients and staff
The most recent QI project my site completed is _____________
Examples include:
-Intake Packets
-Coordination of Care with School Members using releases of information
What would you do if you felt a patient, staff member, or yourself were at danger or at risk while at work
Report the situation first to the direct supervisor, site manager, or program director, and call 911 if there is imminent danger. Remove yourself and others from harm if possible.
When something out of the ordinary happens at my site I have to fill out an ___________ report
Incident
Give me some examples that would warrant an incident report.
One for Staff, One for Patient, One for Environment
Needle stick, someone tripping, incorrect medication prescribed, inproper storage of look-a-like sound alike medications
Can you explain the Family Centers grievance policy? Can you explain the difference between a compliant and a grievance?
Complaints are minor issues that staff resolve quickly, while grievances are formal, written concerns about care, safety, or rights that require investigation, documentation, and a written response within 30 days. Complaints can usually be addressed within 24 hours.
What is something all staff members must do in between seeing patients and providing service once they have been roomed into the exam chair?
All staff must wash or sanitize their hands and put on new gloves before treating each patient. This helps prevent cross-contamination and infection transmission between patients, and it’s a core requirement of infection control protocols in dental settings (per CDC and OSHA guidelines).
Who is responsible for performance or quality improvement out of this site?
Everyone!!!
What is the Culture of Safety?
The Culture of Safety at Family Centers means everyone works together to ensure a safe environment, provide high-quality care, and address concerns openly and immediately without fear of retaliation.
What is something all staff members should have on them at all times at work?
ID badge
What does RACE and PASS stand for, and when would you use it?
Rescue Alarm Contain Evacuate
Pull Aim Squeeze Sweep