Drive Time
Is drive time from one client's home to another client's home billable?
Yes, client-to-client drive time is billable
Where to submit PTO/Sick Time?
CR website (under the HR tab)
For non-time-sensitive schedule changes, how should you communicate the change?
Email scheduling@familyfirstsolution.com and CC your supervisor
What is the last step to converting appointments on CR mobile?
Syncing the app so that your CR calendar reflects accurately
How many employees work for Family First?
68
Can drive time overlap with billable session time?
No, drive time cannot overlap with billable session time
How to request unpaid time off?
Email Liz/Stevie and scheduling for approval.
When should you notify your supervisor of schedule changes?
As soon as you become aware of the schedule change
What should you do if a parent/caregiver signature was not captured at the appointment?
Convert the session via the website, notify Jahel immediately, and collect the signature at the next appointment
What does BCBA stand for?
Board Certified Behavior Analyst
Can you bill drive time and mileage?
Yes, both are billable
What is the process of calling out of work?
Notify all clients and supervisors, and send a follow-up email to scheduling with supervisors included. This needs to be done prior to or at the start of the day.
Who should you coordinate makeup sessions with?
Your supervisor
When using CR mobile, what needs to be adjusted to ensure your timesheet is accurate?
Session time
When having CR issues, who do you reach out to regarding billing?
Jahel
Is your commute to and from work billable?
Who needs to be notified of time off requests?
Clients, supervisors, Liz/Stevie, and scheulding
When must makeup sessions be completed in relation to the original canceled session?
Within the same month of the cancellation
How to collect missing client signature on CR?
Go to the Billing tab, select Timesheets, check the box next to the appointment, and select "Sign as Client" under the Actions tab
After how many consecutive days of calling out is a Doctor's note required?
3 days
How should mileage be treated compared to drive time?
It's the same
Where can I find the Billing Policy and Procedures?
Employee handbook on Central Reach, as well as the Billing Training presentation
What should you do if you do not see an appointment on your calendar?
Contact scheduling before attending the appointment
Where do I go to audit my timesheets?
Billing tab > Timesheets > Filters
What information should be included when emailing about schedule changes including ERCs?
The client's identifier, date & time of the canceled appointment, and any rescheduled or makeup appointments