Mission & Values
What is the mission of Family Service?
To empower individuals and families to transform their lives and strengthen our communities.
What does SDOH stand for?
Social Determinants of Health.
What does the universal precaution approach assume?
It assumes all individuals have experienced trauma of one form or another
What types of clients does Family Service's Behavioral Health program primarily serve?
Children, adults, couples, and families
What is the first step agency personnel should take during a crisis situation where an individual is exhibiting threatening behavior?
Utilize verbal de-escalation and conflict resolution skills.
Name the 5 core values of Family Service.
Accountability, Excellence, Integrity, Respect, Responsiveness.
Name 2 of the 10 Social Determinants of Health that Family Service addresses.
Poverty, educational barriers, work challenges, economic stability, family conflict, PTSD, substance abuse, behavioral and mental health disorders, adverse childhood experiences, aging factors
Who will be providing the Trauma Informed Care Certification process in our community to Family Service?
The Ecumenical Center
What is the sliding fee scale used by Family Service based on?
It is based on a client’s income and family size
What is the protocol for handling a client with suicidal ideation at Family Service?
1. Assess intent and plan
2. If so, involve responsible adults or contact the crisis mobile unit/nonemergency SAPD for transport to ensure the client receives appropriate care within an hour, such as hospitalization if necessary.
3. The clinician follows up within 1 business day to ensure care is received and documents in file.
What lens addresses Social Determinants of Health barriers for our programs and services?
Trauma-informed lens
In the last 5 years, how has Family Service demonstrated our commitment to addressing Social Determinants of Health for its clients?
By restructuring programs to align with Healthy People 2030
What are the 2nd and 3rd core principles of trauma-informed care at Family Service?
2. Promote the universal provision of trauma-informed care, promote resiliency, healing, and recovery
3. Avoid re-traumatization
What is the process for identifying school-based mental health services clients?
Clients are identified through referrals by school counselors, social workers, or teachers.
What action is required if a client is identified as high-risk for self-harm or current abuse?
The clinician must make contact within 48 hours and conduct a home visit within 72 hours if contact attempts fail.
What are the 3 Behavioral Health Counseling Department staff core values related to their services?
Hope, Helpfulness, Empowerment, Collaboration, Understanding, Emotional Safety, Tranquility, Commitment.
*******Name one of the five pillars of the Social Determinants of Health according to the Healthy People 2030 model.
Economic stability, education, social and community context, health care access, or neighborhood and built environment.
What are the five core domains of Trauma-Informed Care that Family Service is committed to implementing?
1. Safety (Physical and Interpersonal)
2. Transparency and Trustworthiness
3. Respect and Empowerment
4. Collaboration and Policy
5. Skill Building and Emotional Intelligence
What types of therapy does Family Service provide?
Individual, family, couples, school-based, children & adolescents, and group therapy
What must staff do within 24 hours after an incident or accident occurs involving a client?
Fill out an incident/accident investigation report to determine the cause and prevent recurrences.
How does Family Service strengthen the client relationship & trust?
Integration of services strengthens the relationship & trust
How does Family Service track changes in a client’s Social Determinants of Health needs over time?
The "Checking on You" tool at 3, 6, and 12-month intervals to assess new risks or changes.
What 2 evidence-based screeners do clinicians use with clients to help them understand the impacts of trauma, heal, recover, and thrive?
ACEs and Resiliency screeners
What criteria exclude individuals from receiving services at Family Service?
Severe and persistent mental illness such as active hallucinations, delusional thinking, or disorganized speech that impairs functioning.
In order for a client that had suicidal ideation to be released from a hospital and return to aftercare counseling, the client/individual must...
Demonstrate the discharge paperwork to provide aftercare counseling