SNAP
MEDICAL
CALL SERVICES
EVERYTHING
FUN
100

Where do you reset password for FIS?

Who is Service Now Request.

100
At change and/or recerts, what is NOT verified?

What is resources.

100

Who must you email if you are going to be a different status other than taking calls?

What is Bryan Geralds, your supervisor, Beth Wilson, or person monitoring call services that day.

100

If you have questions on how to enter a hearing, to whom should you contact for assistance?

Who is Patti Davidson.

100

WHAT ANIMAL IS 30 TIMES MORE LIKELY TO GET STRUCK BY LIGHTING THAN HUMANS 


WHAT IS GIRAFFES? 

200

Who completes DETER reviews?

Who is OIG.

200

What MCO should a deemed eligible newborn have?

What is same as mothers.

200

When should worker be using wrap up codes?

What is for both inbound and outbound calls.

200

When should action be taken on OIG referral?

What is within 24 hrs.

200

 The names of the 2 medical PAPS?

 Who is Sherri Hogan and Jaq Coleman.

300

Should case pend for no income for a client that has been terminated from a job in month of app?

What is NO.

300

MCO no longer available starting 1/1/2025

What is Anthem

300

What programs should be processed over the phone?

What is ALL.

300
Should be used when processing or call services after 4:30, M-F on your timesheet.    

What is 2NDH? 

300

THE NAME OF MY FOUR DOGS? 

WHO IS MAX, LUNA, REESIE, AND MILO

400

What is the new SUA deduction amount?

What is $378

400

What is the new way of looking up property value?

What is Enformin.

400

When should morning and afternoon breaks be completed by?

What is morning by 11AM, afternoon by 3:30PM.

400

Should be done everyday before you leave? 

What is timesheet? 

400

Weighing around eight pounds, this is the human body's largest organ

What is the human skin?

500

What must a worker do when an EBT card is ready to be picked up by client other than checking ID, commenting in case that client has came and picked up EBT card?

What is navigate to Card Mainenance screen on WP, select Update Card Info, select appropriate card status and enter comments on the Card Maintenance screen.

500

What date is the most recent version of MAP205?

What is March 2024.

500

When should you enter comments in a case when taking a call?

What is ALWAYS.

500

Should be used if you process or are on call services 12A Sat through 11:59 Sunday and holidays on your timesheet.  

What is 4WKH? 

500

Relative to the internet, what does “URL” stand for

What is Uniform resource locator