Honest Integrity
January 21st, you may have to waive fees for upset customers using this tab.
What is the Transactions tab?
Patience Please! There is a 30-day waiting Period
What is the time period between when transponders are returned or reconciled, and the account is marked to close pending until the account is finally placed into full closure?
Make sure to learn this dance:
The FasTrak Flex Watusi
What is set to indicate how many people are in your vehicle before traveling through the ExpressLanes?
Good Planning is needed:
On Time Arrival
What is expected at the beginning of class, breaks, and lunch.
It's been 30 and 5 gracious days since I got my pay as you go notice, I'm probably getting one of these soon.
What is past due notice?
Your customer just got married, you will add their spouse to the account using this tab.
What is the Contact tab?
Not Monthly, Nor Yearly but Quarterly
How often will they receive their monthly statement for free if the customer selects MAIL as their preferred method of correspondence?
Money Money Money Mooonnnneeeyy
$25.00
What is the amount of the deposit required for cash/check-based (manual) accounts, for each transponder device?
Not allowed during training class nor the production floor. Not even a nod.
What is sleeping or the appearance of sleeping?
Oh no! I didn't pay my tolls, now I can't register my car because of this.
What is a DMV hold?
That's not my license plate number! Dispute my notice using this tab.
What is the unpaid tab?
The Mighty DMS or Dynamic Message Sign
What will provide information regarding pricing and other messages to motorists along the Metro ExpressLanes?
Not talkin’ about groceries or travel maps here, Ma’am. Albertsons, AAA, and Costco
What retail locations can customers visit to purchase transponders at specially negotiated prices?
A minimum of 85%
(But always aim higher!)
What must each student achieve on each assessment (Quiz) in order to continue to nesting / on-the-job training?
It's been 60 and 5 gracious days since I rode the lanes & skipped my toll. I'm getting one of these soon
What is a delinquent notice?
I want to go paperless. You can change my preference in this tab
What is the correspondence tab?
It’s a measure piece: Toll Segment
What is the travel distance between the access (entry/exit) points referred to?
A whole: 6 Months Worth
Whew!
How much transponder inventory must Faneuil’s have available hand at any given time?
Quick! These must be locked away, hidden away, placed away before entering the production floor.
What happens to our cell phones or other electronics?
I'm not a violator, but you can call me this.
What is Pay-as-you-go customer?
I forgot my service request number. You can find it in this tab
What is the Overview tab?
Decision, Decisions. Your choice: Via website, IVR, a customer service center, mail, PayNearMe, or the phone.
How can customers a make a one-time payment.
Nope, can’t get going just yet. This is needed for customers to breathe life into their new transponders.
What are the activation code and the transponder number?
No Ringy Dingy so it’s A No Call No Show (NCNS)
What will an employee be considered if they fail to follow the use the approved call-out procedure to alert site leadership of late arrivals or absences.
You're closed! I can pay my DMV hold by doing this.
What is walk into the Metro ExpressLanes service center?