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Starts with "T"
Patient Experience
Operations
Mixed Bag
Abbreviations & Acronyms
100

We use this audit tool to ensure our patients are receiving everything they ordered. 

Tray accuracy

100

True or false: Per the "appearance" standard of our Positive Impressions program, if an associate is observed exiting the kitchen and removes their hairnet, this would be counted as non-compliant for appearance. 

False. Per the "appearance" standard, all associates should remove their hairnet when exiting the kitchen. 
100

How often should a power plate be conducted on each priority unit?

Once per week

100

From the point you receive or identify a service recovery opportunity, how long do you have to follow up with the patient in order to comply with audit guidelines. 

2 hours

100

PDA

Patient Dining Associate

200

Which tool is used to be sure food is at the correct temperature before trays are assembled?

Taste & Temperature log

200

True or false: In order to receive credit for the "scripting DOC/CTY specific" item on the Positive Impressions Audit, 4/5 associates must be observed and compliant with scripting in order to receive credit.

True

200

How often should a formal shadow report be completed on all associates?

Quarterly

200
What is one of the three questions on the GPTW survey that we have KPIs tied to this year? 


*loose variations of a question will be accepted*

1. "My team consistently meets for Team Huddle at our agreed upon time."

2. "My manager (direct leader) involves people in decisions that affect their job or work environment."

3. "Everyone has an opportunity to get special recognition."

200

E.V.S.

Eye Contact, Voice Projection, Smile

300

What document/process would you use to evaluate the taste, temperature, presentation & timeliness of a patient tray?

Test tray 
300
A minimum of ____% of total staff should be in attendance for a formal Patient Experience training, in order to receive credit on the Positive Impressions Audit.

85%

300

There should be enough trays, plates, domes, bases, mugs, tumblers, etc. for at least ______ meal periods of maximum census to allow time for the trays to dry and plates to be heated.

1.5 meal periods of maximum census

300

New Jersey has more ______ than any other state in the U.S.

Diners

300

PR

Percentile Rank

400
This should be posted on the trayline or in each pod to ensure accurate tray assembly and set up.

Tray presentation standard

400

The "Right People Right Place" strategy can be found within what Positive Impressions pillar?

Tailored to Fit

400

The "Streamlined PDA Onboarding Guide" which should only be utilized when operating with decreased staffing levels, allows for an associate to begin working independently on their ___ day of work.

8th day of work

400

In last week's dashboard report from Maggie, how many FANS managers were compliant with patient rounding?

7

400

IDDSI

International Dysphagia Diet Standardized Initiative

500

The third pillar of our Positive Impressions Program

Tailored to Fit

500

Each audit item on the Positive Impressions Program official audit is equal to how many points?

4.55

500

Per the "Complete PDA Onboarding Guide", how many shadow reports should be conducted on a new-hire during their first 6 weeks of training/working?

4 shadow reports (week 3, week 4, week 5, week 6)

500

What is this week's theme for "Key Daily Demonstrations" per the Gr8 Start guide?

Appearance

500

CHAT

Communication, Help, and Training