Office & Operations
What is the address of the Amada Senior Care – East Bay office and how do you locate the entrance?
5167 Clayton Rd, Suite B, Concord, CA 94521. The entrance is down the walkway to the left of State Farm, toward the back right, with a large white circular Amada logo on the door.
What is the standard hourly pay rate for caregivers?
$23 per hour.
What two components must be completed before a caregiver can legally work in California?
Live Scan fingerprinting and HCA certification (both must be completed)
What is the hourly rate range for home care services?
$38–$52 per hour (internally averages around $49).
What should a caregiver do first during a serious medical emergency (e.g., chest pain, stroke symptoms)?
Call 911 immediately.
What is the cancellation policy timeframe to avoid full billing?
Clients must cancel at least 48 hours in advance to avoid being billed in full (unless due to medical emergency or hospitalization).
What is the pay rate for last-minute shifts picked up within 24 hours?
$25 per hour.
How many initial training modules are required for California caregivers?
11 modules.
What is the process for matching a caregiver with a client?
Matching is personalized. We evaluate the client’s level of care needs and required experience (such as memory care or bedbound care), then consider the caregiver’s experience and personality to ensure a strong relationship and proper fit.
After a client falls, what are caregivers strictly prohibited from doing?
Lifting the client.
If a caregiver arrives and the client does not answer the door, how long must the caregiver wait?
30 minutes before being released by Scheduling.
How do caregivers access paystubs and payroll information?
Through iSolved PeopleCloud.
How many hours of annual training does California require, and how many does Amada require?
California requires 5 hours annually. Amada requires 11 hours annually and offers up to 55 hours of in-depth training.
Can caregivers administer medication? What are they allowed to do?
No. Caregivers may provide medication reminders and assist with opening bottles but cannot administer, organize, or crush medications.
When must 911 be called after a fall?
If there is blood, the client hit their head, or the client cannot get up on their own.
Can a caregiver begin their shift at an errand location before arriving at the client’s home?
No. The caregiver must begin work at the client’s home unless the client is already present at an approved alternate location.
How is sick pay accrued?
1 hour of sick leave for every 30 hours worked.
What happens if a caregiver’s HCA certification expires or is not completed?
The caregiver becomes ineligible to work and cannot be scheduled.
Who is responsible for maintaining and updating the care plan?
The Care Coordinator.
What are caregivers required to wear if a client has COVID?
Gloves and a face mask (face shields are available if needed).
How are families notified if there is a change in caregiver or schedule?
Responsible Parties listed in AxisCare receive an email and text update explaining the change, reason, and snapshot of the week ahead.
What is the IRS mileage reimbursement rate when caregivers drive their personal vehicle?
$0.725 per mile.
Who should caregivers contact with HCA-related questions?
1-888-422-5669 or Guardian@dss.ca.gov (or contact HR/Compliance internally).
Do we offer live-in care?
No. We offer 24/7 care but do not provide live-in care due to legal risks.
What documentation is required after a medical emergency?
The caregiver must document the incident, including time, actions taken, and communication with emergency services and the agency.