Cost
"Okay, so it's just 1.99?."
1. What is the cost of account assure?
"Does the gift card come in the mail?"
11. How do I get my gift card?
This "is an optional debt cancellation product designed to help protect a cardholder’s outstanding account balance"
20. What is Account Assure?
These are provided to all Account Assure protected cardholders with complete program information, including the monthly program fee, benefits and exclusions....
28. What are the enrollment materials?
"How much is my bill and how much credit do I have available?"
(This is not an FAQ)
What is Transfer to customer service?
"So, say if my balance is 150 dollars, how much will account assure cost on my statement balance?"
4. What are the fees for Account Assure if my balance is less/more than $100?
"So its a visa card right?"
12. What kind of Gift card is it?
"I finally got my credit score back up and it was a struggle. I dont want this to cause any issues."
26. Will enrolling in Account Assure impact my credit?
"So basically, It's like insurance?"
39. Is the Account Assure program considered to be insurance?
I'm just not interested.
What is a General Rebuttal?
"Is there any intial starting cost to enroll in account assure? Do i have to pay something for enrollment?"
6. Is there a fee to enroll in Account Assure?
"Did you say that if i cancel, I get a refund?"
18. What fees are refunded?
"Is it possible for me to get the info about account assure?I want to be able to read it over first and Im in a hurry right now but I am interested."
25. Can you send me information about Account Assure to review before I enroll?
DOUBLE JEOPARDY
"So, say I lose my job or some event does occur, how do i get the benefits?"
34. How does a protected cardholder request a benefit under Account Assure?
"Well I havent worked since 1978, back when the kids had to walk 15 miles in the snow just to get to the school bus, And Im disabled as well, I have a fixed income my wife is one of those couponers, holds up all the lines"
51.Whats is "If One or Multiple Ineligible Status or Unsure of Customer’s Status"
This is the amount shown on your statement at the close of the billing period.
10. What is a "statement balance"?
"Im not really interested but I do want a gift card. Can I still get it?"
14. I dont want account assure, but how do I get the gift card?
"Is this program run by forever 21, or...."
22. Who offers/administers the program?
When a protected account is reported lost or stolen and a replacement card is issued, [BANK] will automatically transfer the program to the new account.
37. If a protected cardholder reports his/her card lost or stolen, will the replacement account automatically be protected by Account Assure?
l understand your hesitation, and you do not have to sign up at this time.
What is "I will sign up later/think about it"?
"I recently ordered some jewelry online. Is that going to count since I did that before I enrolled?"
8. Will the fee appear on my next statement?/ Will there be a fee for Account Assure on the balance that I currently carry on my account?
No. The program remains in effect as the cardholder's account remains open.
16. Does the program terminate when the protected cardholder pays his/her account balance in full?
"Well Im not sure if i need it right now because I am disabled and I have corona virus so im struggling with that right now"
27. If customer mentions being retired, disabled or unemployed and concerned about Coronavirus
"I know you already answered about me being unemployed, but what if I do get a job later?"
(In this case, imagine that we've finished reading "Im unemployed" already.)
40. What if I become employed in the future, will I be eligible for all the benefits of Account Assure?
I understand, due to your current situation, you would not qualify for some of the benefits of Account Assure, including Family Leave of Absence and Involuntary Unemployment. However, you are still eligible ...
What is "If Non-Working Student, Homemaker, Foster Parent or Stay-at-Home Parent?"