General-purpose
What company do you work for? Are you a third party?
NAVEX and Yes?
Is this call traced or taped?
No calls are not traced taped or recorded, and if your company allows, you may submit the report anonymously.
You agree with me right?
By calling the hotline, you have certainly taken the right steps to have your concerns addressed.
Can you read me the initial report?
yes
Where are you located?
Belize!!
Can I fax the screenshots over?
Yes. Be sure to include a fax cover sheet with only the report key, not the password.
Are they going to know it is me?
I can include a request for the company to handle the report with discretion. Would you like me to do that?
Did someone report this before?
Our clients do not permit us to provide that information, it is confidential.
Can I get a copy of the report?
The reports are the property of your company but I can submit a note that you would like a copy of the report.
t/f
We can take a report from anyone about anything unless guidelines state otherwise.
True
What is your last name?
My first name is... Due to security purposes, I am not permitted to disclose that information.
If I answer that question, will it not identify me?
You may decline to provide a response but I am required to ask the question?
Can I tell you something without you writing it down?
For the purpose of creating an accurate report, please only provide the information that you would like me to include.
What type of info can your caller NOT retract?
A threat or safety issue?
How long will this take?
The length of time an interview takes varies and is determined by your company, We are available 24/7 so you can call back when it is more convenient for you.
What is the purpose of this hotline?
To provide an avenue for employees and other individuals to report workplace concerns or document inquiries and requests for guidance.
How is my anonymity protected?
Your organization has contracted NAVEX to collect information and report the details to person(s) within your organization, who have a responsibility to honor your wish and protect your anonymity.
Can you tell me what to do?
I can document any concerns that you would like to relay to the company. We have not been trained to provide advice or counsel and are not permitted to do so.
What three parts must be included when creating a new report from a closed report?
the date of the original report, summary/ key points of the original report, and any new notes?
Will the person i am reporting get a copy?
That information is determined by your company and is not provided to us. If you have any concerns about the report being released to particular individuals, we can document that in the report.
Can I lose my job for filing this report?
Our clients discourage retaliation in any form. If you feel that you have been retaliated against for filing this report, you are encouraged to call us back so we can add that to your report.
Should I remain anonymous or give my name?
If you would like to provide your name and contact information, the company will be able to contact you directly about the report. If you do not feel comfortable providing your name, we can file your report anonymously if your company allows it. In that case, we would refer to you as “the caller” throughout the report, and we will not disclose your gender. We will exchange a report key and password at the end of the call that will allow you to follow-up on the report.
Let me run this by you and you tell me if I should file a report.
Before you continue, I can document your concerns or questions, we are not trained to give advice or counsel and are not permitted to do so.
What do you mean the company doesn't have any questions for me?!
Our records indicate that we have not received a follow-up response. We can generate a follow-up report indicating that you are still interested in getting a response.
When can I call back?
The length of time an investigation takes varies and is determined by your company. That information is not available to us.