Who's on your TEAM?
This individual is responsible for selling instruments and taking care of customers.
What is the Account Manager?
This sales enablement platform can be used to send information to customers, build a Digital Room, or look up sales documentation.
What is Highspot?
Starts with the first interaction and continues through every step of the customers journey
What is Customer Excellence?
This line of business is referred to as "CL"
What is Clin Labs or Vitros?
Includes your name, job title, company, phone number and logo.
What is an email signature?
This member of the company is dispatched to install new analyzers, repair analyzers, and perform preventative maintenance on Vitros and Vision equipment.
What is a Field Engineer?
This database of customer information may be used to document customer visits, verification work, or sales opportunities.
What is OMNI?
Designed to guide consistent customer interactions and deliver customer excellence.
What is the Customer Care Plan Checklist?
You may hear this line of business called "TM"
What is Transfusion Medicine?
The act of reducing or eliminating sound.
What is muting?
This important member of the team may perform instrument verification, menu expansion, or train customers on-site.
What is the Field Applications Specialist?
This Virtual member of the QuidelOrtho Team can help you find documents, file an IT ticket, and even build a schedule for visiting customers.
Who is AImee?
Initial Contact, Arrival Onsite, During the Service Call, Closing the Service Call, Follow-up.
What are the five points of Customer Contact?
This line of business is "POC", but it is not the singular term for pox.
What is Point of Care?
The expectation when attending a virtual call with L&D.
What is camera ready/cameras on?
DiAnn, Tracy, and Kim are members of this broad team.
What is Customer Enablement and Training?
This site contains the FAS calendar as well as monthly FAS meeting recordings and much more!
What is TEAMS?
This conversational style leaves plenty of time for talk, collaboration and earns trust.
What is relationship focused?
When referring to the sales process, this person may be a lab manager, CFO, or Vice President, and is abbreviated as "BI"
What is a Buying Influence?
The conduct, aims, or qualities that characterize a job or person.
What is professionalism?
These two individuals are the Head of Sales for the East and West Region of the USA. (CL and TM)
Who are Jeff Conner (WEST) and Scott Blakewood (EAST)?
This access management platform organizes and streamlines your apps all on one page.
What is OKTA?
Most common thing that can throw a schedule into chaos and affect your chances of success.
What is not defining success criteria with the customer?
This type of customer coordinates services and providers, and may have many locations under one "Umbrella"
What is an IDN (Integrated Delivery Network)?
A structured communication technique that involves fully focusing on, understanding, responding to, and remembering a speaker's message, both verbal and nonverbal.
What is active listening?