Customer Classification
More time might need to be spent with these shoppers
Responding to the customer’s presence rather than going out to find customers
This service level allows consumers to perform most or all of the services associated with retail purchasing
In this step, greeting might be followed by some key questions that reveal more about the customer’s needs
How you initially greet the customer
This selling is a method of increasing sales by adding to the customers’ original purchase
This Service includes handling the point-of-purchase transaction; product selection assistance; arrange payment plans; offer delivery; and many more.
This step means getting the customer’s commitment to buy the merchandise
What is closing the sale
The process of salespeople doing everything possible to strengthen relationships with customers.
This customer looks closer at details such as labels, care instructions and other printed materials
Obtaining larger sales by selling higher-priced, better quality merchandise to customers
Attempts to handle nearly all aspects of the purchase to the point where all the consumer does is select the item they wish to purchase.
In this step, A salesperson should present the advantages of goods based on the customer’s needs
Suggestive selling of more than one of the same or similar items
This uses price positioning. Customers locate, wrap, compare, and checkout items themselves
These are questions that require multiple- word answers rather than merely a yes or no
Being left alone after a cheerful greeting will encourage this type of customer to return in the future.
When an additional item can be obtained as a result of purchasing an item
The merging of database information technology with customer service to analyze customers, respond individually to their needs and build and maintain lasting relationships
Directing customers to other merchandise, additional services, or other departments or company-owned stores can increase sales during this step
Additional merchandise items such as related items to create complete outfits