ESN
I am the International Mobile Equipment Identity number. People get me confused with the phones MEID.
What is the IMEI?
This module should be checked for any order error messages.
What is fulfillment?
Under the Ecomm menu, this module shows order information including order date, number, and tracking information.
What is fulfillment?
This network only requires installing the SIM card to begin Over the Air programming.
What is Flash Green?
This department is dedicated to new orders and activation.
What is the Flash Activation Support Team or FAST?
Whether in the form of 35186409043905 or 089079092100276741, both represent this version ESN.
What is MEID number?
The customer ordered the wrong color iPhone and needs to exchange the device. The customer has __ amount of days from the order date to request an exchange.
What is 30?
Phoenix shows the date the account was created was December 21st, 2018. The activation date is January 4th. The cycle date is _______.
What is the 4th?
This activation code is used to program iPhones on Flash Yellow.
What is ##873283#?
This is required to place a new order and receive notifications.
What is an email?
This network recognizes devices by the HEX or DEC version MEID. IMEI formats will receive an error when checked for compatibility.
What is Flash Yellow?
The customer placed an order using the debit card of their child, who is underage. This form will need to be filled out and returned to Flash Wireless before any further changes can be made to the account.
What is assumption of liability form?
Returns and Exchanges module can be found under this Phoenix menu.
What is Ecomm?
The LG Exalt LTE requires this feature to program successfully.
What is HD?
This information must be reviewed prior to a customer placing an order.
What is the pre-order checklist?
This version MEID contains a combination of letters and numbers. For example, A000000206191C
What is the MEID HEX?
A customer place an order after checking coverage in multiple areas. The number was generated with the wrong area code. This is required in order to receive a number with the correct area code.
What is a new order?
The SIM Validation tool is used for only this network.
What is Flash Green?
This code is used to program universal Androids on the Flash Yellow network.
What is #*#*72786#*#*?
This information is provided only during the initial order and is unable to be changed for the life of the account.
What is the IBO number?
When switching from Flash Green to Flash Yellow, this version MEID must be used or an error will be received that the phone is already recognized in the system.
What is the MEID DEC?
The customer placed an order using a business credit card and the account is in the business name. Authorization is granted by sending in this information on business letterhead.
What is a list of authorized contacts?
This is the first step to starting a postpaid order in Phoenix.
What is upfront credit check?
This plan appears after initial activation and may prevent the phone from programming correctly?
What is promo plan?
The account was created for Jane;however Tanya paid for the order with her card. This person is the account holder.
Who is Tanya?