Website
The way customer support identifies a strategic account in Protus Admin
A pop-up/ Green account background/ It's on the Strategic list in Confluence
In one system known as "Fax Delivery Notifications", this feature controls how the delivery of faxes are received by e-mail:
What is "Enhanced Security/ Secure Storage"
This billing type in Protus requires a credit card on file and will charge the customer for monthly/annual service in advance.
Prepaid
The name of the rep who is known as the destroyer
Who is Nelson
What are the e-mail address and fax number
We refer to this Sales Rep when the customer wants to cancel the account
Who is Richard S
The MyFax platform (ISP or Protus) that allows for unlimited archival
What is ISP
This billing type in Protus Requires a credit card on file but does not charge outbound overage until the billing cycle has ended
What is Short-Term Credit
The name of the reps who are known as "bad-guy 1" and "bad-guy 2"
who are flo and nick
The amount of failed login attempts that will lock a Protus MyFax customer out of the account.
What are '5' failed login attempts
The support boundaries we have on a strategic account
Technical Support and bill payments
The MyFax platform (ISP or Protus) that has 3 different billing types.
What is Protus
This billing type in Protus will charge any balance greater than $5.00 at midnight!
What is Prepaid
The rep who is known as the wise
fei
The tool that generates HTML code, allowing customers to provide faxing service to their website viewers.
What is the "Fax Me" button.
The verification options available on a protus account (Name 3)
What are, last 4 of credit card, email from/to the primary address, Answer to security question
The website platform (ISP or Protus) that has individual e-mail address seats for the following functionalities:
Billing, Confirmation of Fax Sent, Received Fax, Authorized Send E-mail.
What is Protus
This billing type in Protus does not require a credit card on the account and opens up flexible payment method opportunities.
What is Credit
The nickname of Fir in class
What is Mad MAx
The Parent or Hierarchical name of the Administrative section on the MyFax website.
What is the "My Account" section.
TFTS and FEFS will appear on an accounts transaction sheet for these 2 reasons
What are Prorated charge for number addition and monthly service fee
Non-payment after 90 days will make this billing system enter the MyFax account into the "Inactive" state.
What is ISP
This billing type in Protus will prevent inbound and outbound overages from being calculated during the billing period.
What is Short-Term or Credit
The nickname of Ola in the class
What is "the ruler of the world"