Phases
The first phase of an interview is:
Introduction
"Mm-hmm, uh-huh" are examples of:
facilitation
"Don't worry about that breast lump, I'm sure it's benign." is an example of
false assurance
What is the importance of physical appearance?
provides information about the patient and nurse
The focus of the working phase of an interview is:
gathering data
allows the nurse to observe nonverbal behaviour
allows the patient to organize his, her, or their thoughts
gives the nurse time to plan the next approach
"Has anyone in your extended family had a myocardial infarction?" is an example of:
use of jargon
Lack of eye contact by the patient conveys:
different meanings for different cultures
What type of question is designed to induce the patient to tell a story
open-ended question
"Your pills need to be taken right before bedtime" is an example of:
explanation
"The doctor knows best." is an example of:
treating the patient as inferior
Productive nonverbal messages by the nurse:
show attentiveness and acceptance
Provide an example of a good closing to an interview
"Is there anything else I should know about?"
Give an example of a verbal response that focuses on the patient's frame of reference:
"Go on, I'm with you."
"Why are you still smoking?" is an example of:
implied condemnation of behaviour
When nonverbal and verbal messages are incongruent:
incongruity needs exploration