Session 1
What is tacit and explicit knowledge?
Tacit knowledge: highly personal, and hard to formalize, making it difficult to communicate to others. It consists partly of technical skills: “know-how”
Explicit Knowledge: formal and systematic knowledge, that can be easily communicated and shared in product specifications or a scientific formula or a computer program
What is organizational culture?
Organizational culture includes an organization's expectations, experiences, philosophy, as well as the values that guide member behavior, and is expressed in member self-image, inner workings, interactions with the outside world, and future expectations.
Who created the 4 patterns of Knowledge Creation?
Nonaka
What is a codification strategy?
Knowledge management strategy which centers knowledge on the computer, where knowledge is carefully codified and stored in databases.
Name the 4 distinct organizational cultures.
Clan culture, adhocracy culture, market culture, hierarchy culture
What is the resource-based view on a frim?
According to RBV, firm's performance is determined by the resources it has at its disposal. The way these resources are used enable the firm to perform and can provide a distinct competitive advantage
What is a personalization strategy?
Knowledge Management Strategy where knowledge is closely tied to the person who developed it and is shared mainly through direct person-to-person contacts
Name an industry in which the hierarchy culture is present. Why is this culture important for this industry?
Many options with coherent explanations are possible.
E.g., Hospitals, as they need to adapt to strict rules and regulations. The hierarchy governs what people have to do.
What criteria does a resource have to fulfill in order to provide a competitive advantage?
valuable, rare, inimitable, non-substitutable.
Which knowledge creation pattern is the most difficult and valuable to a firm?
Externalization: Transforming tacit into explicit knowledge
Group and individual incentives can be linked cultural dimensions. Who established this model?
Hofstede's cultural dimensions
Why is knowledge Management important?
Knowledge management helps in capturing the acquired knowledge, often involving documents, data, and manuals. The key role of knowledge management in organizations is to prevent the knowledge from being forgotten or lost and focuses on embedding knowledge sharing culture.
Name and define the 4 patterns of Knowledge Creation.
socialization: tacit to tacit
externalization: tacit to explicit
internalization: explicit to tacit
combination: explicit to explicit
How can status differences affect knowledge sharing?
Any answer along the lines of that people that are in lower positions don't feel the need to share because of their position within the firm, and they are also usually overlooked by people in higher positions.
Name and explain the 2 measures of corporate performance control.
Internal Performance: related to issues such as costs, product quality, and profit levels
Benchmarking performance: related to comparing costs, quality, customer satisfaction, and operations to a benchmark of the industry or its leaders.