The part of speech that links nouns, pronouns and phrases to other words in a sentence.
What is a preposition?
100
With a speech, you should hold__________until the end.
What are questions?
100
Name the four customer styles.
What are Demanding, Influential, Steady and Compliant?
100
A collection of sequential phases involved in a project.
What is a (project management) life cycle?
100
The second of the 7 Habits is what?
What is Begin With The End in Mind?
200
Name each conjunction referred to as FANBOYS?
What is For And Nor But Or Yet So
200
If your feet are planted parallel to your shoulders, your face is towards your audience, and you are speaking, what are you doing?
What is keeping your square?
200
Why should you smile when speaking to a customer on the phone
What is because the customer can hear it in your voice?
200
Initiation
Planning
Execution
Closing
What are the (4) phases of the Project Management Life Cycle?
200
Name 4 elements that are essential to a notice about a meeting.
What are time, date, location, and purpose?
300
Two part question:
________ describes nouns.
________ describes verbs (and sometimes adjectives.) *Give the answer in the right order.
What is an adjective and an adverb?
300
A speaker can help enhance his or her presentation with these:
What are visual aids?
300
Name the 5 elements of tone and use a brief phrase to explain each.
Pace-how fast or slow
Volume-how loud or soft
Intensity-how much emotion
Inflection-how much highs and lows in the voice
Attitude-what feelings (or beliefs) you reflect
300
___________involves time, money, resources, weather, and people.
What are Constraints?
300
Habits 4 and 5 are essential to customer service. What are they? (in order.)
What is Think Win/Win and Seek First to Understand Then to Be Understood?
400
Two part fill in the blank:
A complete sentence that can stand alone is an______
A part of a sentence that cannot stand alone is a ___
What is an independent clause and a dependent clause?
400
___________ ___________(two words) is the increase in the volume and strength of your voice.
What is voice projection?
400
A member of the waitstaff sees your silverware in the 10:20 position and immediately knows_________
What is that you are finished with your meal.
400
Name each document for project management in the order of the phase that it corresponds to.
What is project charter (initiation)
agenda/meeting notes (planning)
progress report (execution)
lessons learned report (closing)
400
Please fill in the blanks (in order)"______________is doing things right; ______________is doing the right thing."
What is manager and leader?
500
Name the parts of speech.
What is:
noun adjective
verb preposition
pronoun conjunction
adverb interjection
500
These are the 3 top reasons for public speaking.
What is to persuade, to inform, or to entertain?
500
Name the 4 types of customer service and support organizations.
What is a call center, help desk, service desk, and contact center?
500
Name at least 3 of the 6 leadership styles.
What is Affiliative, Authoritative, Coaching, Coercive, Democratic, or Pacesetting.
500
Thinking before responding, avoiding personalizing problems and considering the big picture reflect which of the 3 management styles commonly found in a corporate environment?