This is a situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties. (Involved in Stage III of the conflict process)
What is Collaborating?
100
This source of power is derived from
top management.
What is Position Power?
100
two or more employees working together
What is a team?
100
Like a prehistoric animal a person in this stage of moral development is most concerned with self interest.
What is Preconventional?
200
These phases are all components of this method; opening, agreement, alternatives, commitment, closing, handling
What is the coaching method?
200
Conflict that supports the goals of the group and improves its performance, seen as a positive.
What is Functional Conflict?
200
This source of personal power is based on the user’s data desired by others.
What is Information, Personal Power?
200
Teams members conscious or unconscious tendency to withhold efforts
What is social loafing?
200
“Do unto others as you want them to do unto you.” Is a famous ethics policy named after this metal.
What is golden/silver rule?
300
An employee's alarm doesn't go off. This is an example of the hardest phases for mangers
What is Excuses?
300
Are the four other intentions with conflict besides collaborating.
What are Competing, Compromising, Accommodating, and Avoiding?
300
Rational Persuasion, Inspirational Appeals, Consultation, Ingratiation, Personal Appeals, Exchange, Coalitions, Legitimization, and Pressure all together make up
What are the 9 Influencing Tactics?
300
Agreement due to lack of willingness to risk rejection
What is Group-think?
300
If Keanu Reeves were to use a flow chart for making ethical decisions he would use this.
What is ethics matrix?
400
A specific time limit must be set for this phase
What is the Closing phase?
400
This stage in the conflict process involves communication (misunderstandings, and noise), structure (leadership styles, win-lose), and personal variables (personality types).
What is Stage 1: Potential Opposition or incompatibility?
400
Involves creating obligations and developing alliances, and using them to accomplish objectives
What is Reciprocity?
400
These include Norms, Leadership, Cohesiveness & Interdependence, Composition, Structure, Organizational Support
What are the 6 factors of a team?
400
This type of intelligence is measured in four categories: reflective, conceptual, organized, and empathetic.
What is Emotional Intelligence?
500
Management sit quiet and listen to employees in this phase
What is the exploring alternatives phase?
500
This has a high concern for own needs viewed as a more aggressive style where decisions maybe better if the leader is right.
What is Forcing Conflict Style?
500
If overused, this type of positional power undermines leader’s authority and creates hostile opposition
What is Coercive, positional power?
500
A "jock" on a football team experiences these two challenges within a team
What is Egos & Personality?
500
Ethics are the standards of these two inversely related behaviors.