This is one type of clothing that is not allowed to be worn in the building by guests or staff.
What are bathing suits, sleeveless shirts, short shorts or skirts, bare feet, skin tight or revealing clothing?
100
You decide at a team meeting to grant a guest this privilege because she has been meeting with Triage and working on a Housing Plan.
What is a “Same Bed”?
100
A guest is not engaging with their Triage Worker, or comes in SM/AL or UI, or doesn't come in one night without an approved O/N. They lose this privilege.
What is "Same Bed" Status?
100
A Work Express client asks you for the keys to the WX van, then asks if he may give another guest a ride. You reply...
What is "No. Participants are not permitted to transport shelter guests"?
100
When guests stay in due to weather, or when they have an appointment in the building, they must stay in this room.
What is the Dining Room?
200
Guests are not allowed to use these anywhere on the property in order to protect the confidentiality of other guests.
What are cell phones?
200
A guest has approved late entries for work to arrive at 11:30pm. They are allowed to sleep till this time, and must be out of the building by this time.
What is 7:30am and 8:30am?
200
A guest falls and seems to have broken their arm. You call this type of ambulance.
What is 911 or Emergency?
200
If a guest feels that their suspension was unfair, they should first speak with the staff member who issued the suspension. You could also refer them to this policy in the Guest Handbook.
What is the Grievance Procedure?
200
If a guest has grieved an issue with the Support Staff involved, and with their Triage Worker, the next step in the Grievance Procedure is for them to write a letter to this person.
Who is the Triage Coordinator?
300
If a guest’s mother calls and asks how he’s doing, you would give her this number.
What is the Pay Phone?
300
A new intake is 19 years old and enrolled at the community college. They are allowed to bring in their cell phone and have late entries to use the library under this special protocol.
What is Young Adult Protocol?
300
A guest has chest pain. You call this type of ambulance.
What is 911 or Emergency?
300
Smuggling alcohol or marijuana onto the property warrants this length of suspension.
What is 30 days?
300
Former guests/clients may volunteer with FBMS after this amount of time.
What is 2 years?
400
If a police officer shows up and asks about a guest, you would have her sign this.
What is a Police Release form?
400
A new intake is just one month short of turning 18, so you call this organization.
What is Bridge Over Troubled Water or School on Wheels or the Police.
400
A Food Works participant enters SM/AL at 9:30pm. You should offer them a lower bed in the emergency side of the shelter, or a mat if no beds are available, and alert this person.
Who is the Food Service Manager?
400
A new Intake has prescription marijuana. You allow him to lock it up the first night, then give him this advice for the future.
What is "He may not bring it back to shelter"?
400
Steps in this process are to take a deep breath; appear calm and self-assured; use a low tone of voice; give the situation time; sit down if appropriate; remember the importance of body language and facial expression; do not be judgmental or parental; do not argue or try to convince; give choices.
What is De-escalation?
500
You’re pretty sure that a particular guest is smuggling pills, but you can never find them when you search her bags. You decide that you want to take her to a private location with another staff person and ask her to shake out her bra. A co-worker says that you need to do this first.
What is gain approval from the Triage Manager?
500
A new intake is a Veteran, with no ties to the area. You welcome them in and alert this person.
Who is the Veteran's Liaison?
500
A Work Express client is caught smoking marijuana in the building. She is asked to leave and an Incident Report is completed. In addition to the usual people who receive Incident Reports, you also scan it to this person.
Who is the Work Express Case Manager?
500
A guest is caught smoking in the building for the 3rd time in 4 months. She receives this length of suspension.
What is 90 days?
500
The guest must stay in the lobby until you are ready. They have 2 hours to produce a sample. Males work with males; females with females. Two staff verify the results. If the guest refuses to cooperate, it is considered positive. These are the procedures for this thing.