How big is
your team?
your team?
These hub based employees can be engaged for customer pickup changes, track & trace packages at local station, and complex pickup coordination issues.
Customer Pickup Coordinator and Station Manager
What does FTIP stand for?
FedEx Technology Incentive Program
What are the two program levels that customers can enroll in?
Base and Premium
This international ground program offers:
-2-7 days transit time to/from the US
-Max package weight of 150lbs
-Clearance entry fee discounts
-Flexible broker options
-Available to all provinces/territories across Canada
Ground to Canada
This report measures if agreed revenue is being achieved. It tracks actual, base, and incremental adv of your closed-won opportunities for 6 months after closing month.
Closed Business Tracking (CBT)
This team of automation experts can provide tech support and training to your customers.
Customer Technology Consultant(CTC)
Revenue commitments are based on customers' 12-month payer-based shipping histories and potential incremental revenue. U.S.-payer account revenue using what services applies?
Domestic & international- Express, Freight, and Ground (including FGE)
As an exclusive MFXR benefit, members can request a refund or credit of shipping charges for what reason?
If an eligible Express or Ground shipment arrives late.
This program offers:
-simplified flat rate pricing for international economy shipments.
-pricing structure includes 5 zones and 6 weight breaks
-Can be used for B2B and B2C customers
Global One Rate
This tool can help you prioritize and plan sales call activity in your territory to achieve attainment goals, identify gainers and decliners, and track your Ambassador or President club status.
Sales Performance Report(SPR)
This team provides proactive international tool education and international documentation requirement assistance to U.S. Digital Sales, Field Sales, and International Overlay customers.
International Customer Activation and Resource Engagement(iCARE)
True or False:
Customers can have multiple FTIP contracts on one EAN
False!
Only one request per customer EAN may be in progress at a time.
$15,000
International service group that offers last minute rate quotes for all U.S. outbound and inbound shipments weighing 11lbs+.
Great Rates Hotline
This tool helps you easily find gaining and declining accounts, zero shipper accounts, and NNL accounts.
It can be filtered by service category, zip code, rewards users, one rate usage, and revenue.
Territory Management Dashboard(TMD)
Members of this group are experts in e-commerce and can help your customers grow their business free of charge. They can be engaged for a variety of topics including tech strategy, shipping/packing strategy, and domestic/international e-comm growth.
Digital Commerce Solutions(DCS) Team
True or False:
Sales must implement an FTIP request to have an FTIP DocuSign agreement generated for the customer to sign and be able to utilize this program.
True!
Sales submits a case to start the process and customer must sign a contractual agreement to receive cash incentives
What 2 systems can be used to find customers rewards information and submit premium invitations?
Customer Engagement Center(CEC) and FedEx Rewards Account Management(FRAM)
International service group that offers last minute rate quotes for all U.S. outbound shipments weighing 250lbs+.
MyQuote
This report shows 2 weeks? of daily scan volume for your territory and can help you identify opportunities based on recent customer shipping volume.
Global Daily Sales Volume(GDSV)
This support group helps you and your U.S. based customers with import, export, and worldwide trade requirements for Express shipments.
Regulatory Consulting Group(RCG)
What 3 things can customers use their FTIP cash incentives for?
Hardware, software, platform integration cost
Premium Rewards has 3 tiers: silver, gold and platinum. What are the points per dollar values for each tiers?
Silver-5 points
Gold-6 points
Platinum-7 points
This contractual international service includes:
-lower cost with day-definite service
-2-5 days delivery in most global e-comm markets
-Ideal for shipments less than 70lbs
-Simple, transparent pricing with no residential charges
-Does not allow dangerous goods shipping
FedEx International Connect Plus(FICP)
This section of a customers profile in iSell allows you to see their business attributes, daily pickup schedule, and rewards status.
About The Customer(ATC)