Call Notes
What question MUST be asked and notated in your call notes when dealing with an elevator issue?
Are there any entrapments?
What level severity has a week long turn-around time?
SEV 5
What section in Service Now does the First Level Closure information get entered?
Resolution section
If an email in the Facilities P3 Mailbox does not contain enough information to process and it is 5PM, what should the specialist do to obtain the required information.
Call the store to obtain the information needed to process the email.
If there is a ceiling leak inside a customer restroom and there are no fire sprinklers or refrigeration related units in the area, and the leak does not start and stop with rain, which type of vendor would we send a work order to service?
Plumbing Contractor
If a technician is already on site and requesting a work order number for a different issue/piece of equipment, what should be added into your call notes?
***TECH ON SITE***
If Zabatt is on site servicing the ERG and requests a work order number for battery replacement, what severity should the Tech On Site work order be logged?
SEV 3, OT Approved
How many Pharmacy keys is the store allowed to get replaced through a work order if the keys are lost/missing/stolen?
3
What MUST be in the beginning of your email's subject line after a store's power comes back on?
**Power Restored**
What email do I send the call notes to after logging a work order for a hard down compactor or baler?
FSCCCompactorsandBalers@Publix.com
What two questions can you ask a store if they are reporting a Hard Down bakery oven?
Is this a rack or tray oven?
Has the oven been turned off (the oven requires at least 4 hours to cool down before the tech can work on it)?
Is the heat removal hood above the oven operational?
Have you tried resetting the unit?
Which severity levels require overtime to be approved for repairs?
SEV 1, 2 & 3
What is the subject line format when sending a SEV 1 email?
Store #, WO#, **SEV 1 Dept. Asset, Symptom**
Ex. Store 0356 WO# 004001234567 ***SEV 1 Deli Waste Line Overflow***
If a SEV 4 work order is logged on a Friday afternoon, what would be the correct start time for the service call?
The upcoming Monday, 6am
If a store request gets forwarded to the Miami Parts Department, what is the correct email the information gets sent to?
MFS Parts Dept <MFSPartsDept.Generic0174@publix.com>
If you receive notification that a store is without power, what are the first two questions we ask?
How long has the store been without power?
What is the MIC's phone number?
True or False: ERP's for structural items do NOT require a 5-year history.
True. If the asset/product does not have a serial number, we do not run a 5-year history.
For any generator concern that results in a work order being issued, who do we email the FYI to?
FSCC Generator Team, Publix Generators (PublixGenerators@Publix.com), Amber Williams, Catherine Hamilton
For a move/add/change request in the Lakeland division, which email would we send the request to?
Lak FS Req- exchres0501@publix.com
If an environmental spill occurs, which team should be emailed in addition to the environmental contacts?
Recycle and Solid Waste Team (RSW)
What information must be in your call notes in case only a temp repair can be made to secure the store after a set of keys is missing/lost/stolen?
Rekey statement: If only a temp repair can be made to secure the store, please contact the FCC at 888-322-5454 to advise this was a temp repair and a new work order will need to be logged for full rekey.
What is the correct AUX Code if you are attending a meeting?
AUX 3
Which 4 contacts do we communicate with for Real Estate related work orders for leased locations?
The RPM, RPMA, SCMC, and FSCC RE Team
If a SEV 3 work order is logged on a Tuesday at 6pm, what is the correct start date/time?
Wednesday at 6am
Who do I email for a SEV 1 structural or non-refrigerated issue?
FSCC Leadership; Maintenance Coordinator; Divisional On-Call manager (after hours); Maintenance Supervisor (business hours)