POS Collections
This term refers to collecting patient payments before services are rendered
What is: Point-of-service collection
The first step in registering a patient for an appointment.
What is: Verifying demographics
What does EOB stand for
What is: Explanation of Benefits
The best first step when a patient becomes agitated
What is: Empathy and Active Listening
What is the largest planet in our solar system?
What is: Jupiter
What are the most common payment methods accepted at POS?
What are: Cash, credit/debit card and checks
This number uniquely identifies a patient in the system
What is: Medical Records Number (MRN)
Approval from a patient's insurance confirming they will pay for the medical services
Authorization
What is the recommended distance to maintain for personal space during de-escalation
What is: 1-3 feet
Who is the author of the play 'Romeo and Juliet?'
William Shakespeare
This document shows the patient's estimated cost before service.
What is: an estimate
The process of confirming insurance coverage before a visit
What is: Insurance verification
The amount a patient pays before insurance covers cost
What is: A deductible
What communication style helps calm an escalating situation?
What is: A calm, clear, and non-threatening tone
This element has the chemical symbol 'O'
What is: Oxygen
Collecting POS payments helps reduce these types of balances
What are: Bad debts or outstanding balances
This document is signed by the patient to allow treatment and billing
What is: Consent to Treat
Failure to obtain authorization can result in this
What is: A claim denial
Why is offering choices to a patient an effective de-escalation tactic?
What is: It gives them a sense of control
The first iPhone was released this year
What is: 2007
This federal law requires transparency in patient cost estimates
What is: the No Surprises Act
Accuracy in registration helps prevent these costly issues.
What are: Claim denials
Insurance has denied authorization for a patient's scheduled test however the patient still wishes to proceed. Before the service can be rendered the patient must
What is: Sign a waiver
What should you AVOID during de-escalation?
What is: Matching the patient’s aggressive tone
This is the most common blood type
What is: O positive