Procedures
What form link is used when a case manager needs to update the application status on the spreadsheet?
Microsoft Form Link
Your DMA 5097 expires 2/26. What's the expiration date of your next notice?
March 9th
Change Form
What are the 4 pieces of evidence required for IV-D referrals?
-Absent Parent
-Child Support Enforcement
-Absenteeism
-IV-D Referral
Where in NC Fast can you find job aids.
NC Fast Help
What is the intake procedure when a client applies and they already have a pending application?
Contact a lead to have it assigned to the earlier worker.
What column tells you the "TRUE" application due date?
Pended Days. This column contributes to your Average Processing Time (APT).
Who do you email when a client that is already receiving MAF/D reapplies and state they have medical bills?
Beverly Armstrong
A client states that they have private health insurance for their children. When evaluating for eligibility, the children are found eligible for MIC/J. What pre-eligibility verification is needed from the client?
Verification that the private health insurance has been terminated before MIC/J can be APPROVED.
John is 45 and disabled. When you run OVS you see that John is receiving SSA and has Medicare? What section in OVS helped you determine that John was receiving Medicare?
SOLQ/IS
What should be done if you receive an old LIS application?
What is the minimum average QA score to receive the top FCMA incentive?
95%
How do you generate a Medicaid card?
-Ellipses on the PDC, replacement Medicaid card
No-This code is Monetarily Eligibility, Total Wages Insufficient
Where in NC Fast do you go to apply reasonable opportunity?
Person Page->Edit
In what 2 circumstances would you use the case disposition "P3"?
-Client requests additional time after 2 notices.
-You've sent 2 5097s requesting the 5001 be signed, client signs and is still missing information.
How do you remove a hold?
Eligibility tab>adequate or timely>decide whether to generate the 8110
How many days does an applicant have to provide post eligibility information?
12
What block needs to be checked in order to run OVS on the application?
Share Information Externally
What cubicle is the "Phone Duty" phone located in?
Cubicle J
How many days do you have to rebut QA's in DoneSafe?
20 days
Where do you go to determine whether a review has been started?
PDC-.Certifications tab or Recertifications Tab
What is the only circumstance we can use unknown when submitting a IV-D referral?
When the client states they do not know who the father of the child is?
What are 6 things that should be checked for person page cleanup?
-update race, ethnicity, currency, method of payment, martial status, preferred office, identification, contact preference, address, phone #, and employment tab