Where to Find It
Previous skills lab materials (PowerPoints, recordings, etc.)
Teams in the "Skills Lab and Training Recordings" folder
True or False
FCE gets put into Teams
False. FCE gets put into MyEvolv
Who is required to sign the progress notes?
Everyone involved in the session
True or False
There is an upload spot in Qualo for fidelity docs
False
Qualo is only used for tracking if the items were completed and for the FAD/CPM inputs and graphs
What do you do if you have ANY IT related questions or problems?
Contact MadData to troubleshoot the problem
*An IT issue, that is not attempted to be solved, is NOT an excuse for not doing your work!!!*
CPM/FAD graphs
Qualo
Who is responsible for prepping the note for Team meeting and when should the note be prepped by?
The chair/recorder and it should be prepped by 10am the day before Team
When are monthlies due to Alicia (corrected and signed)?
1st day of the month!
Monthlies should be pre-written and reviewed with families during the last session of the month so that they can be signed and submitted to Alicia by the 1st of the month.
What do you do if something is wrong with Qualo or it is not working properly?
Report the issue to Qualo Help
When should you have contact with the case manager/referral source?
Prior to the intake session to introduce yourself and get more information
Every month to send the monthly and to provide updates
FAPT meetings every 3 months (typically)
Discharge planning
Intake materials (blank forms, checklist, etc.)
Teams in the "Intake docs" folder
What documents live in Team for clients and where do they get uploaded to?
Case intros and MIGS
Uploaded to Teams in the "Case Staffings" folder under your name
When do we put in no show notes?
When the family is the reason that the session did not occur (sickness, travel, something comes up, etc.)
DO NOT enter no show notes if YOU are the reason that the session did not occur!
When should you update Qualo?
Within 24 hours of completing a fidelity document when you are completing the progress note for that session.
If you have questions about something, what steps should you take to find the answers?
1. Look in Teams for available resources that could answer it. Most questions could be answered with resources that are in the folder "Programming"
2. Review past Team notes that could answer it.
3. Review emails that could answer it.
4. Phone a friend
5. Reach out to Alicia or Maggie
FreshService Ticket System Guide and Overview
Teams in the "Skills Lab and Training Recordings" folder and the "Programming" folder
What needs to be done after you have dealt with a client in crisis?
2. Crisis form
3. Serious Incident Report
How do you know what corrections are needed for progress notes that are rejected?
Bell symbol in the top right corner of MyEvolv will have a red notification when notes have been rejected.
Why is timely updating of Qualo important?
Qualo is how we track data and outcomes. If we do not update Qualo regularly, we will not have clean data to back up our outcomes.
How do you know information about funding?
Attend all FAPT meetings
If you do not know when FAPT is you should be reaching out to the case manager and requesting that information. At FAPT you should hear if funding will be continued.
*IF IT IS NOT CONTINUED NOTIFY LEADERSHIP ASAP!!!*
The most up to date version of fidelity docs
Teams or Eloomi
If you are injured while at work, what should you do and where is the information on this?
Injured poster located in the "Programming" folder in Teams
1. Notify your supervisor immediately
2. Call MedCall
3. Report your injury & speak with an Emergency Physician via audio or video
In addition to notes, monthlies, and fidelity docs, what else goes in MyEvolv?
Consent for Treatment
Consent to Record
Release of Information
Referral
Any other case related documents (FPM notes, FAPT auths, emails, etc.)
What are the steps for discharging a family in Qualo?
Complete the open tracking form and answer "No" for any fidelities that are not completed. Generate the Completion Summary Form and complete with the family. Provide the Family Satisfaction Survey to the family. Notify Alicia or Maggie that the CSF has been completed and is ready for review.
Walk me through each step of the intake session with a family
1. Intro and joining with family
2. HopeTree background
3. High level overview of FCT
4. Intake form completed
5. FCT treatment intensity and scheduling of next session
6. Additional paperwork and release signed