ENROLLMENTS
BILL DATE MATCHES THE:
What is start date
SELLING AN IWE
What is- creating the parents and child accounts (if not in system already), find the class, go over program, class ratio, time of lesson, and pro-submersion, put into class, sell the IWE pass, CONFIRM attendance with IWE.
CHECKED DAILY/ HOURLY IN BRANDBOT
What is- to do list and SMS
TOO EXPENSIVE
What is " we understand, if they are multiday try to get them to stay for 1 day/wk if they are 1day/wk then just let them know their skills could regress and it is a life saving skill."
CUSTOMER INTERACTION ZONES
what is:1.Font Desk, 2. Retail Wall, 3. Entrance Doors, 4. Pool Room, 5. Lobby/ Viewing Area, 6. Exit Door, 7. Changing rooms.
FIRST DAY PROCESS
What is: first day checklist t-shirt, booklet, level info, tears to cheers, FAQ's, bag, wristband, Tour, go over policies.
IWE PROCESS
What is- give iwe form, wristband, tour, walk student to class, pick them up from class get sheet from coach, tell parent while changing you'll pull up times and days we have available for that level, enroll them.
ALLIANCE PLAN AND REVENUE GOAL FOR CIJ
Plans- 133
SCHOOL IS BACK
SIGNING UP A NEW CLIENT
what is- 1. go to pike click new client, 2. Enter first and last name 3. enter email, 4. enter phone number, 5. enter referral source, 6. enter communication preference, 7.Save, 8. enter childs info if they are on the phone
ENROLLMENTS GET ADDED TO WHAT:
What is :-New enrollment log, Daily sales Tracker, bulked enrolled in classes,
IWE PARENT CHECK IN MARK
what is- 10-15 minutes
THE FIRST TAG SOMEBODY GETS IN BRANDBOT
-What is
Web inquiry- Online Enrollment
Web inquiry- Free Lesson
COACH'S ARE INCONSISTENT
what is- we don't guarantee you have the same coach each class, we understand it is frustrating when you are constantly having subs in classes, however it is good for most kids to swim with a new coach sometimes to ensure they are comfortable in the water and not just with their coach.
DIFFERENCE BETWEEN GROUP AND PRIVATE MAKEUPS
What is -They are the same unless the private has a makeup note or WE cancelled on them
THE PROCESS OF CONTACTING AN INQUIRY?
What is- when it first comes in call, if they don't answer, leave voicemail then text and email- 24 hrs after 1st contact- 48hrs after 2 contact
IWE SHOULD BE TOLD TO BRING LVL1-2 and
LVL3+
lvl3+: towel, swimsuit not denim, (double diaper if not potty trained)
PLANS AVAILIBLE FOR CIJ
GROUP- 1X/WK 6M, 2X/WK 6M, 3X/WK 6M, 1X/WK 12M, 2X/WK 12M, 3X/WK 12M
PRIVATE- 1X/WK 6M
SEMI- PRIVATE-1X/WK 6M
MY CHILD IS NOT PROGRESSING
what is- 1. pull up their account, 2. make sure they are consistently attending classes, 3. check their star sheet and who their coach is, 4. schedule them for a makeup if they have some lessons available on the account with a different coach and see how they did for that class.
MORGAN FAMILY CORE VALUES
what is: we add value, we have a can-do-spirit, we are genuine, we are growth oriented and humble, we listen first, and we have fun!