Select Guest/ WOW moments
Who has the power to create a wow moment?
What are all associates?
How many Omni credits do members earn per nights stayed?
What is 5 credits?
This guest wants to get his shoeshine and wants to know how much it'll cost.
What is complimentary shoeshine? Who does it?
At every Omni, this guest gets a get fit kit, extra pillows, and extra towels.
What are preferences? *Under Specials
This guest receives a __________ amenity?
What is chef inspired?
This guest leaves a comment in her reservation she and her husband are celebrating their anniversary. Why is she telling us?
What is an expected celebration or acknowledgment?
This amount is required to join the select guest program?
What is free?
This benefit allows me to drop off two of my dress shirt off to the front desk.
What is complimentary pressing?
This guest receives _____ _______ instead of drink vouchers?
What are door hangers?
Who picks them up? Who delivers them? What can the guest get?
Who writes the hand written welcome notes for these guest?
All Select Guest have this onsite benefit
What is a Loyalty Ambassador?
I can use this for a coffee at Heine Brother's, Wine at Bob's and Beer at the Water Company.
What is a complimentary drink voucher?
I'm staying for 4 nights, I want to have a drink at all the outlets on property.
What is 4 drink vouchers?
How many Omni credits do Champions earn per nights stayed?
What is 10 omni credits?
What is the amount of annual tier dollars to achieve this status?
What is $8000+
This rate code includes Romance Package for Champagne and Chocolates
What is an CPRLUX?
Which Wi-Fi does this status get complimentary?
What is Deluxe Wi-Fi?
How does a guest connect? Why are the Wi-Fi instructions at check in important?
What is the amount of annual tier dollars to achieve this status?
What is $1000+
This guest booked a PKE but will get upgraded to __ because of which benefit?
What is a SK and One Category upgrade?
This benefit allows the guest to check in early and check out late.
What is 1pm ECI and 3pm LCO
This guest and her friends are talking during check-in saying how they're so happy she is okay and was able to make it to their girls trip. She states she really sore and really wants to relax.
-you ask her friend what are the plans and they say their free for the day, she got into a bad wreck.
After check in, You reach out to the spa and book her a massage, a hand written note and gift her a bottle of wine to share with her friends.
You deliver the amenity and she is in tears filled with gratitude.
What is a WOW moment?
This guest just signed up for Select Guest Loyalty Program and ask what is it about?
What is an elevated guest experience, special perks each stay, and exclusive privileges?
How many Omni Credits does a select guest need to earn a Free Night?
What is 100 Omni Credits = 1 Free Night
This guest receives a __________ amenity?
What is locally crafted?
This guest is a Legend at Omni Louisville?
Neil Khant